About this role.
This remote Germany-based Business Travel Consultant role provides multichannel support for corporate travelers using Navan's travel platform. The consultant handles hotel, air, rail, and car booking needs, resolves urgent traveler issues, and works within service-level, travel-policy, and compliance requirements. The position requires deep business-travel expertise, including complex fares, ticketing, reissues, PNR management, and corporate negotiated fares. Fluency in German and strong written and verbal English are required, alongside advanced Sabre or Amadeus GDS experience. The role also contributes operational feedback to product, design, and engineering teams.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
4/5Pace & Pressure
5/5Autonomy Level
4/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
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Sample interview questions
I first confirm the traveler's immediate constraints, including destination, meeting time, policy requirements, visa needs, and preferred contact method. I then review live inventory and fare rules in the GDS, present the most viable compliant alternatives, complete the reissue or rebooking accurately, and document the case clearly. I keep the traveler updated until the itinerary is confirmed and escalate supplier issues when needed.
I have worked with complex itineraries involving multiple carriers, negotiated corporate fares, net and IT fares, fare rules, exchanges, voids, refunds, EMDs, and PNR servicing. I validate fare construction, ticketing deadlines, penalties, and routing restrictions before issuing or reissuing documents. This attention to detail helps avoid debit memos and minimizes disruption for travelers.
I would acknowledge the traveler's need and explain the available policy-compliant options in a clear, solution-focused way. If an exception is justified, I would follow the approved authorization process rather than bypassing policy. My goal is to give the traveler practical choices while protecting the client’s compliance and cost objectives.
I prioritize cases by urgency and traveler impact, use structured case notes, and verify critical details before making changes. I communicate concise next steps and expected timelines so travelers are not left uncertain. For repetitive issues, I use approved resources and templates while still personalizing the response to the itinerary and customer context.
I would identify recurring friction points, such as a supplier-content gap, unclear self-service flow, or common booking error, and document examples with their operational impact. I would share actionable feedback with the relevant operations, product, or engineering stakeholders and track whether changes reduce contact volume or resolution time. This turns frontline insights into measurable improvements for travelers.
At Navan, our mission is to power the in-person connections that move people, ideas and businesses forward. We help our travelers focus on being there, not getting there and our Global Operations and Service team is central to this mission!
As a member of our quickly growing Global Operations and Service team, you will be responsible for directly supporting our users’ travel needs. As owners of customer satisfaction, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveler – all while providing a best-in-class customer experience. As the front line of our business, you will have a unique opportunity to provide regular feedback to our product, design and engineering teams as they work towards continually improving our customer facing and internal platforms. This is an exciting role where you will have a direct impact on our day to day operations, traveler experience and product development!
What You’ll Do:
- Assist our travelers with best-in-class travel support through multiple contact channels: chat, call and email.
- Maintain extensive supplier, destination and system knowledge.
- Make quick and accurate analyses of customer needs, persona and level of urgency.
- Provide accurate information for hotel, flight, car and rail bookings, as required
- Support users with self-service of the Navan platform and app where possible.
- Respond to customers within SLA expectations and requirements.
- Follow company and customer travel and expense procedures and policies in addition to global compliance procedures.
- Provide regular feedback to stakeholders on the progress of goals and performance of key operating processes.
- Participate in team meetings to stay up to date with new product launches, supplier updates, and industry changes.
- Build upon your travel industry knowledge to continue to set the standard for best-in-class travel support.
- Adhere to attendance policy and complete all assigned training.
- Meet individual performance metrics in support of the organization and company business objectives.
What We’re Looking For:
- 5+ years managing bookings for corporate and leisure clients in a core Business Travel environment
- 3+ years of demonstrated advanced Sabre or Amadeus GDS experience (ticketing, reissues, voids, cancellations, EMD and MCO issuance/reissuance, PNR management, etc.) is mandatory
- Experience of local market supplier content and booking practices in both ARC and BSP markets
- In-depth knowledge of complex itineraries, air fares and fare construction calculations including the use of nett fares, IT fares, route deals and corporate negotiated fares (Fares & Ticketing VAII, formally BA2)
- Experience of NDC , Low cost carriers and third party content aggregators and their booking management practices is a plus
- Full understanding of travel industry regulations, along with worldwide compliance requirements
- Skilled communicator, proficient in both verbal and written English language. Additional language skills (fluent speaker) outside of English is a bonus, but not a requirement
- Language: Fluency in German (mandatory)
Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.
Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.
Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here. Your decision to do so will not affect how your candidacy is evaluated.
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Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
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