About this role.
Ramp is hiring a senior customer-facing Technical Consultant to support enterprise Workday Financials customers with complex, multi-entity financial environments. The role combines technical consulting, ERP and API integration design, implementation support, and troubleshooting for high-value Workday deployments. This person will partner closely with Customer Activation, Account Management, Product, Engineering, Design, and Sales to deliver scalable customer solutions and influence the product roadmap. Success requires deep Workday Finance knowledge, strong systems-thinking, and the ability to translate technical architecture into practical business value for finance and operations stakeholders.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
5/5Pace & Pressure
5/5Autonomy Level
5/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Sample interview questions
I would begin by mapping the customer’s legal entities, chart-of-accounts structure, financial dimensions, approval workflows, expense processes, and close requirements. I would then document their Workday integration landscape, data ownership, security constraints, API capabilities, and current pain points. From there, I would define success criteria, identify technical risks and dependencies, and recommend a phased architecture that achieves value quickly without creating long-term support burden.
I would first isolate whether the issue is caused by source data, mapping logic, authentication, Workday configuration, or downstream validation. I would compare failed and successful records, inspect integration logs and error messages, validate financial dimensions and ledger-account mappings, and confirm the relevant Workday business process and security permissions. After identifying the root cause, I would communicate a clear remediation plan, test the change in a controlled environment where possible, and document the resolution for future reuse.
I focus on the business outcome, controls, and operational tradeoffs rather than implementation jargon. For example, I would explain that a particular integration design creates a reliable, auditable flow of transaction data into Workday, reduces manual journal work, and supports faster close processes. I would also clarify ownership, exceptions, timing, and any actions required from the finance team.
I would assess the request’s business impact, recurrence across customers, implementation complexity, and support implications. If a custom configuration can solve the need safely, I would propose it with clear boundaries; if not, I would package the evidence, customer impact, and technical requirements for Product and Engineering. The objective is to keep the customer moving while ensuring the recommendation does not introduce fragile one-off behavior.
I would measure time to activation, integration completion and reliability, transaction-processing accuracy, reduction in manual accounting work, user adoption, and resolution time for technical blockers. I would also track whether the customer reaches the agreed financial workflow outcomes, such as accurate coding, dependable data synchronization, and a more efficient month-end close. For Ramp, recurring implementation issues and feature gaps would additionally inform roadmap and enablement priorities.
About Ramp
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
About the Role
Technical Consultants are on the frontlines working to establish partnerships with Ramp customers, and act as a liaison between customers and our internal technical teams. You’ll be partnering with Customer Activation & Account Management teams to identify, prioritize and build financial solutions for new and existing customers so that Ramp continues to scale with their needs.
You will act as the technical and financial subject matter expert for our customers, and design solutions that address the customer’s needs through Ramp and partner integrations. You will partner with Post-Sales teams to drive Product, Design and Engineering teams’ roadmaps to evolve Ramp to better serve our customers at scale and offer increasingly higher value to the customers.
You will define the customer’s financial & technical success criteria from onboarding through activation and expansion. You will represent Product, Design and Engineering externally and will operate with deep conviction and understanding of Ramp’s technical capabilities. The role requires technical skills necessary to understand and educate on robust accounting features, and integrate them across all the touchpoints and surface area of a customer.
This role is specifically focused on Enterprise and Strategic Enterprise customers running Workday, supporting large, complex organizations with multi-entity environments, advanced ERP integrations, and highly customized financial workflows.
What You’ll Do
Serve as the primary Technical Consultant for Enterprise and Strategic Enterprise accounts running Workday, supporting complex, high-impact customers with multi-entity, multi-ERP, and global financial environments
Act as a technical advisor to customers and Ramp’s internal teams while supporting high-value implementations and expansion opportunities by guiding Workday integration, configuration, and system design
Partner with Customer Activation and Account Management teams to assess customer requirements and propose scalable solutions involving Workday Finance & Operations, HRIS, and API integrations
Collaborate with onboarding specialists and implementation leads to support technical workstreams, ensuring faster time-to-value and customer success
Work with customers to problem-solve technical hurdles and propose effective product implementations with a deep understanding of Workday integration and configuration options
Participate in technical discovery to understand customer Workday environments and workflows, and recommend best-fit Ramp architecture including when and how to use Ramp’s API
Be a subject matter expert across Workday and Ramp’s accounting integration capabilities, partnering with Sales, Product and partners to advocate for integration development aligned with customer needs
Troubleshoot Workday integration blockers and guide customers through complex configuration decisions
Contribute to internal documentation and tooling that scales Ramp’s ability to support Workday integration use cases across a growing customer base
Influence Ramp’s product roadmap by channeling Workday customer pain points and feedback to the Product and Engineering teams
What You Need
Bachelor’s degree in computer science, engineering, finance, business, or a related field
4+ years in technical consulting, solutions engineering, implementation, or a similar customer-facing technical role, ideally in a SaaS or fintech environment
3+ years of hands-on experience working with Workday, including integration patterns and enterprise deployment models
Deep familiarity with Workday finance and accounting workflows, including General Ledger, Accounts Payable, financial dimensions, and legal entity structures
Comfort working with APIs, integration logic, and system architecture and being able to explain those concepts to finance and operations stakeholders
Partner closely with Product, Engineering, and Design on enterprise-driven gaps, influencing roadmap decisions that unlock scale across Ramp’s largest customers
Advise on non-standard Workday implementations and edge cases, balancing customer needs with long-term platform scalability and supportability
Strong communication skills: able to translate complex technical solutions into business value and guide customers toward scalable approaches
Collaborative mindset and ability to work cross-functionally with Sales, Customer Success, Product, and Engineering
Exceptional organization and problem-solving skills, with a bias toward action and a high level of ownership
Thrives in ambiguity and fast-paced environments; adaptable and resourceful as we scale Ramp’s upmarket motion
Benefits available to all full-time Ramp employees (Global)
Flexible PTO
Centralized home-office equipment ordering
Health and wellness stipend
Budget for intra-office travel
Weekly coffee stipend
United States
100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
One Medical annual membership
401(k), including employer match on contributions made while employed by Ramp
Fertility HRA (up to $10,000 per year)
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
Pet insurance
In-office perks: lunch, snacks, drinks, and more
Relocation expense coverage to NYC or SF (if needed)
Canada
Group medical, dental, and vision coverage through Sun Life
Life, AD&D, and disability coverage
Fertility drug coverage (up to $4,000 lifetime)
Group Retirement Plan with employer match (RRSP + DPSP)
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
Employee Assistance Program and virtual care through Lumino Health
United Kingdom
Private medical insurance through Freedom Elite
Virtual GP and at-home care via eMed x Livi
Workplace pension through Penfold, with salary sacrifice option
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
Referral Instructions
If you are being referred for the role, please contact that person to apply on your behalf.
Other notices
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
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