About this role.
Luna Physical Therapy is hiring a part-time remote Patient Onboarding Associate to serve as a first point of contact for new and existing patients. The role centers on high-volume inbound and outbound communication, patient registration, appointment scheduling, insurance and demographic data collection, and provider coordination. Success requires empathetic service, accurate documentation, multitasking across systems, and consistent performance in a metrics-driven call-center setting. Applicants must be authorized to work in the United States and reside in an eligible hiring area, with reliable primary and backup internet service.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
3/5Pace & Pressure
4/5Autonomy Level
4/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Sample interview questions
I would acknowledge their frustration, listen carefully to their scheduling needs, and calmly review the available options. If an ideal time is unavailable, I would offer the closest alternatives, explain any waitlist or follow-up options, and ensure the patient understands the next step before ending the interaction.
I would verify key details directly with the patient, repeat important information back when appropriate, and follow established documentation procedures. Before submitting the record, I would review required fields and confirm that names, dates of birth, contact details, insurance information, and appointment data are complete and consistent.
I prepare my workspace, learn the workflows of each platform, and use a consistent process for documenting information while listening actively. I prioritize the patient conversation while entering concise, accurate notes and ask clarifying questions when needed rather than making assumptions.
I would maintain a quiet dedicated workspace, reliable internet with a backup option, and a routine that supports on-time attendance. I would monitor my schedule, quality standards, and productivity metrics, communicate early about issues, and remain focused during scheduled shifts.
Patients may be in pain, worried about coverage, or unfamiliar with the care process. Empathy helps them feel heard and respected, while clear guidance reduces confusion and builds trust in both the scheduling process and the organization.
Since 2018, Luna has redefined physical therapy with award-winning technology and proven clinical models. Operating in 28 states with 25+ nationwide partners, we connect patients and providers through an intuitive, evidence-based & tech-enabled platform— removing barriers to care and delivering a better physical therapy experience for therapists and patients. Guided by our values, we believe in a future in which anyone, anywhere can get care and start feeling better.
Join our amazing team and start your career with Luna as an Onboarding Associate!
Are you ready to kick-start your career in a dynamic and rewarding role? Luna Physical Therapy is seeking a motivated and customer-oriented individual to join us as an Onboarding Associate.
As an Onboarding Associate, you will be the first point of contact for our new and existing patients, responsible for answering incoming calls and scheduling appointments with our network of physical therapists. We are looking for someone who can work efficiently, demonstrate exceptional communication skills, and maintain a high level of professionalism to ensure outstanding customer service and patient satisfaction. Join Luna and be a part of our mission to deliver quality care and support to our patients.
Please note: Due to budgetary and payroll regulations, we are currently hiring only in select U.S. states listed below.
AR, KY, MS, SC, Norfolk VA, Virginia Beach VA, WV
AL, FL, GA, ID, MI, MO, IN, NJ, OH, TX (except Houston), TN, WI
Physical therapy, delivered.www.getluna.com
Key Responsibilities
- Deliver exceptional customer service in a fast-paced, metrics-driven call center environment.
- Manage patient registration, scheduling, rescheduling, and healthcare provider communications.
- Accurately collect and document patient demographics, medical history, insurance, and appointment information.
- Handle inbound and outbound calls and emails while providing empathetic, solution-focused support.
- Navigate multiple systems simultaneously to perform data entry, screen sharing, and patient guidance.
- Adapt to changing processes, technology, and business priorities.
- Work independently in a remote environment while maintaining productivity, accountability, and schedule adherence.
- Maintain a distraction-free home workspace with reliable high-speed internet.
- Meet established quality, productivity, and performance expectations.
Requirements:
- Office Admin experience, 1 year required
- Demonstrates a high level of customer service and interpersonal communication skills
- Call/Contact center or other high call volume experience, 1 year preferred
- Proficient with Google Suite
- Highly detail-oriented
- Ability to multi-task in a fast-paced work environment
- High School Diploma or equivalent
- Must be able to work in the US without restriction
- Candidates must have reliable, high-speed internet to perform the duties of this remote role. Additionally, a backup internet option is required to ensure uninterrupted connectivity in case of outages.
- Please Note:
- While this is a remote position, we are currently only able to hire in select U.S. states due to employment and tax requirements. Unfortunately, we are not hiring in all states at this time.
- We still encourage applicants to apply as eligibility will be confirmed during the early stages of the hiring process.
- To qualify for a fully remote role candidates must reside outside of a 50 mile radius from our Nashville office.
What we can offer you:
- Work a consistent, fixed schedule! We have a variety of part-time shifts, and your schedule will remain the same each week, providing stability and work-life balance.
- A fun collaborative and supportive work environment with a fast-growing, innovative company.
- Realistic growth opportunities
- Hybrid/remote work
- Employee referral program
- Medical, dental and vision benefits on the 1st of the month following start
- 401k
Available Shift Options
Shift Hours
Shift 1 ( Part Time)
Days of the Week: Monday, Tuesday, Wednesday, Thursday, Friday (M, T, W, T, F)
PST: 12:00 PM – 4:00 PM
CST: 2:00 PM – 6:00 PM
EST: 3:00 PM – 7:00 PM
Weekend Hours: N/A (No weekend shifts)
Days of the Week: Tuesday, Wednesday, Thursday, Friday, Saturday (T, W, T, F, S)
Weekday Hours:
PST: 10:00 AM – 2:00 PM
CST: 12:00 PM – 4:00 PM
EST: 1:00 PM – 5:00 PM
Weekend Hours (Saturday):
PST: 10:00 AM – 2:00 PM
CST: 12:00 PM – 4:00 PM
EST: 1:00 PM – 5:00 PM
Shift 2 (Part Time)
Compensation
Additional Information
This position requires extended periods of computer-based work, including frequent use of one or more monitors, navigation between multiple software applications, data entry, virtual meetings, and other screen-intensive activities. Employees must be able to perform the essential functions of the position, with or without reasonable accommodation.
----------------------------------------------------------------------------------------
Luna Values
- Care Exceptionally. Patients and therapists first. Safety and trust. Serve the whole journey.
- Own the Outcome. Disciplined prioritization. Raise problems early. Details matter.
- One Luna. Debate, align, execute. Relentless humility. Communicate intentionally.
- Think Beyond. 1% better everyday. Assume we’re missing something. Stay curious.
#3 Best Employer in Healthcare (Forbes, 2025)
#1 Best Company in MSK Care (Forbes, 2025)
#13 World’s Most Innovative Companies in Healthcare (Fast Company, 2024)
Exceptional Performance Designation (Medicare/CMS MIPS, 2022, 2023, 2024)
Gold Indigo Design Award for mobile app design excellence 2020
Upload your resume now
- To unlock remote work opportunities and be discovered by global employers.
This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content.
