About this role.
Lightspeed is seeking a Staff Product Designer to lead end-to-end design for core retail point-of-sale experiences used by tens of thousands of merchants. The role centers on simplifying complex, high-frequency workflows while preserving reliability and familiarity in a mature, at-scale product. The designer will conduct merchant research, prototype and validate solutions, collaborate closely with engineering, and contribute to the shared design system. This senior individual-contributor role also includes mentoring designers, raising design quality through critique, and applying AI tools to improve design exploration and validation.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
5/5Pace & Pressure
4/5Autonomy Level
5/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader CA market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Sample interview questions
I would first study current behavior through analytics, merchant interviews, observation, and usability testing to identify the true sources of friction. I would preserve familiar mental models where they support speed and confidence, prototype targeted improvements, and validate them against realistic tasks before release. I would also define success measures such as task completion time, error rate, adoption, and support-contact reduction.
I would explain the user outcome and non-negotiable usability principles, then work with engineering early to understand platform constraints and implementation trade-offs. From there, I would explore phased approaches or alternative interaction patterns that preserve the essential experience. The goal is a solution that is both meaningfully better for users and feasible for the team to ship and maintain.
I involve research during problem framing by synthesizing qualitative feedback, workflow observations, support themes, and quantitative signals into clear opportunity areas. I share evidence in accessible artifacts such as journey maps, clips, and prioritized insights so partners can make decisions together. This makes research a strategic input to roadmap and scope, not a final design checkpoint.
It means creating leverage through clear product thinking, reusable patterns, constructive critique, and active mentorship. I would make decisions and trade-offs visible, help teams align around customer outcomes, and raise quality through practical collaboration rather than gatekeeping. I would also invest in the design system and shared practices so improvements benefit teams beyond my immediate area.
I would use AI selectively for activities such as exploring variants, summarizing research inputs, accelerating prototype preparation, or generating test ideas, while retaining human judgment for customer context and final decisions. I would assess usefulness through speed, quality, accuracy, and whether the tool improves—not obscures—team collaboration. I would also ensure outputs are reviewed carefully and handled in accordance with privacy and data-security requirements.
Hi there! Thanks for stopping by 👋
Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!
We’re looking for a Staff Product Designer to join our Retail point-of-sale design team in Montreal. You’ll design for products that tens of thousands of merchants rely on every single day to run their stores — where a confusing flow isn’t an inconvenience, it’s a line of customers at the counter. Design at this scale is a different sport: every improvement lands with enormous reach, and every decision has to earn the trust of people whose livelihood runs through our software.
This is a role for a designer who finds the hard problems more interesting than the shiny ones: simplifying deeply established workflows without breaking what merchants depend on, finding elegant solutions within real technical constraints, and knowing when familiarity is a feature — and when it’s holding users back.
Location: Montreal (HQ) preferred, working in-office alongside the team; open to other locations in eastern Canada.
What you’ll be doing:
Own end-to-end design for core point-of-sale experiences — from problem framing through polished, shipped product — and be accountable for their quality and outcomes.
Make complicated flows feel simple: distill dense, high-frequency merchant workflows into clear, fast, confidence-inspiring experiences.
Design with real-world constraints as creative fuel — partnering closely with engineering to find solutions that are both excellent and feasible in mature, at-scale systems.
Ground decisions in evidence: drive your own research and testing with real merchants, so improvements are built on how people actually work, not assumptions.
Think in systems: strengthen consistency across the wider point-of-sale portfolio, contributing patterns and improvements back to our shared design system.
Multiply the team: mentor other designers, raise the bar through critique, and bring a point of view that makes the work around you better.
Put AI to work in your craft — using modern tools to explore, prototype, and validate faster, and modelling new ways of working for the team.
What you need to bring:
8+ years of product design experience at product-driven tech companies, with measurable impact on shipped products.
A portfolio that shows strong fundamentals, polished UI craft, and complex workflows made simple.
Experience designing for mature, at-scale products — and the judgment to know when to simplify, when to modernize, and when to leave well enough alone.
A track record of partnering with engineering to navigate technical constraints and still ship excellent work.
Fluency with prototyping and research methods to validate decisions and shape product direction.
Active use of AI tools in your design workflow, and curiosity about how they’re changing the craft.
Strong communication skills — able to build alignment with cross-functional, global partners.
As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position.
We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role… hit the ‘Apply’ button and give it a try!
Be a changemaker
You’ll enjoy:
A flexible work environment that empowers you to do your best work
A culture that celebrates performance
The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard
Career-defining opportunities
Plus benefits designed to keep you happy, healthy and fulfilled.
Flexible paid time off and remote work policies
Equity options, because this is your company too
Contributions to your pension plan. Your future matters
Training opportunities to grow your skills and career
Health and wellness credit so you feel your best
Time off to volunteer and give back to your community
Interest groups, employee led networks, social committees to sponsored sports teams
Computer purchase program to get your personal Macbook
Enhanced parental leave to support growing families
Fuel your growth. Find your people.
At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that’s passionate about empowering our communities
#LI-DS1
To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed’s one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
Lightspeed handles your information in accordance with our Applicant Privacy Statement.
Upload your resume now
- To unlock remote work opportunities and be discovered by global employers.
This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content.
