About this role.
SOCi is hiring a quota-carrying Account Manager to retain and expand revenue across an existing commercial, multi-location customer portfolio. The role centers on renewals, contract negotiations, upsells, cross-sells, account planning, executive stakeholder management, and accurate forecasting. It works closely with Customer Success, Product, Marketing, and Legal while positioning SOCi’s localized marketing and AI visibility platform as a strategic solution. Candidates need at least five years of B2B or SaaS account-management or sales experience, a record of quota attainment, and strong CRM and sales-methodology discipline. This is a remote US full-time role with a disclosed base salary plus commission.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
4/5Pace & Pressure
4/5Autonomy Level
4/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Sample interview questions
I would explain the risk indicators, how I gathered feedback from stakeholders and usage data, and the action plan I created with Customer Success. I would quantify the result, such as retaining the account and securing an upsell by linking the solution to the customer’s measurable business goals.
I combine account plans, product adoption data, customer objectives, organizational changes, and executive conversations to identify gaps. I validate the opportunity with the customer’s desired outcomes, build a value-based business case, and coordinate internal teams before presenting a targeted recommendation.
I keep CRM stages, close dates, deal values, stakeholders, risks, and next steps current after every meaningful interaction. I use a consistent qualification process and distinguish committed opportunities from upside opportunities based on verified customer intent, approval process, and timing.
I start early by confirming value delivered, renewal objectives, decision criteria, procurement requirements, and potential objections. I align internal legal and leadership teams on guardrails, communicate transparently with the customer, and seek a mutually beneficial structure that protects retention and expansion value.
I would focus on the executive’s business priorities, such as improving local visibility, maintaining brand consistency, and efficiently scaling marketing across locations. I would connect SOCi’s platform and agentic capabilities to measurable outcomes, supported by a concise ROI narrative, relevant use cases, and a clear implementation path.
Who We Are:
SOCi is redefining how multi-location enterprises achieve local and AI search visibility with the world’s first agentic workforce. Built specifically for distributed brands, SOCi’s brand-trained agents are guided by a unified visibility engine that autonomously executes and optimizes local marketing work across AI search, GEO ecosystems, social, and reviews — ensuring every location is visible, discoverable, and growing in today’s geo-driven landscape. Trusted by leading brands like Ford, Ace Hardware, and Liberty Tax, and recognized by Fast Company as one of the World’s Most Innovative Companies, SOCi transforms marketing from software you manage into work that gets done — intelligently, consistently, and at scale.
About the role:
We’re looking for a results-driven Account Manager to focus on expanding and retaining revenue within our existing client base. This role partners closely with our Customer Success Managers, who own day-to-day client relationships, to identify growth opportunities and manage all aspects of upsell and renewal negotiations. You’ll play a critical role in driving revenue expansion by executing renewal strategies, negotiating contracts, and ensuring a smooth, timely process from proposal to signature.
Responsibilities:
- Build and execute account plans to drive growth and retention across SOCi’s commercial multi-location customer base.
- Cultivate deep, long-term relationships with executive stakeholders and decision-makers within your accounts.
- Act as a trusted advisor, ensuring clients maximize value from SOCi’s platform and services.
- Represent SOCi at customer-facing events, industry conferences, and strategic account reviews.
- Serve as a subject matter expert on localized marketing at scale, helping clients solve complex challenges with SOCi solutions.
- Partner cross-functionally with customer success, product, and marketing to deliver exceptional customer experiences.
- Identify upsell and cross-sell opportunities to expand SOCi’s footprint within existing accounts.
- Use SOCi’s internal tech stack (CRM, enablement, marketing tools) to manage your business effectively and track client health.
- Maintain strong forecasting accuracy, pipeline discipline, and accountability to growth targets.
- Deliver compelling business cases and presentations that articulate the ROI of SOCi to client executives.
- Focus on solving business challenges through innovation, while keeping a customer-first mindset.
- Remain adaptable as client needs evolve, supporting additional initiatives as required.
Required Skills & Experience
- 5+ years of experience in a quota carrying Account Management or Sales role preferably in a B2B or SaaS environment.
- Ability to prove consistently hitting or overachieving quota.
- Proven success in contract renewals, negotiations, and upselling to existing clients.
- Excellent communication and collaboration abilities—especially working cross-functionally with Customer Success, Sales, and Legal teams.
- Highly organized and detail-oriented, with experience managing multiple deals simultaneously.
- Multi-location brands experience and existing industry contacts/relationships preferred.
- Self-starter with a creative entrepreneurial spirit.
- Refined and proven sales methodology.
- Creative strategist; develop new ways to drive sales and value to existing and prospective clients.
- Experience working in a fast-paced entrepreneurial environment.
- Creative problem solver with the ability to understand and resolve prospective client challenges/objections.
- Adaptable; able to quickly learn new technologies and processes.
- Salesforce or equivalent CRM experience.
SOCi expects to pay a base salary in the range of $75,000 – $100,000 USD base plus commission. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training.
Upon posting, applications for this position will be accepted on an ongoing basis.
What SOCi Provides to You
- Comprehensive Benefits Package (full-time permanent, non-contract roles only)
- Health insurance plans, dental, and vision
- Wellness incentives
- 401(k) plan with employer match
- Flexible Work Environment (full-time, non-contract roles only)
- Flexible paid time off
- Quarterly wellness days
- Paid holidays
- Unique employee engagement programs
- Empowering Career Growth and Success
What’s Important at SOCi
Led by a team of industry experts, SOCi is leading the pack in agentic marketing for multi-location brands. Our passionate team of SOCialites work from home around the globe!
Our collaborative, dynamic culture allows our teams to work cross-functionally and optimize productivity. We are a fast-paced, agile environment where thought leadership and input are encouraged. If you are looking for a place where you can come and make a difference in the way enterprise organizations utilize social technology, then SOCi is for you. Visit soci.ai for more information.
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