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LevelUp

Order Processing Tech Support Specialist

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Remote from
Philippines
Salary
Undisclosed
Department
Technical Support
Employment
Full Time
Experience
Open level
Published
Apply before
11 Nov 2026
Listing views
18
Application actions
1
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AI Summary

The role, at a glance.

LevelUp is hiring a remote Order Processing Tech Support Specialist to provide first-line support to sales users experiencing Salesforce order-processing issues. The role focuses on diagnosing validation errors, incorrect field values, order failures, and configuration-related problems through Slack and Zendesk. The specialist will document fixes, correctly categorize tickets, maintain knowledge-base content, and escalate reproducible issues when necessary. Strong Salesforce Sales Cloud knowledge, real-time technical support experience, clear English communication, and careful troubleshooting are central to success. NetSuite, SQL or BigQuery, Jira, and B2B SaaS or hosting experience are advantageous.

Role DNA

A quick view of the complexity, pace, ownership and collaboration implied by the job description.

Job Complexity

3/5
EasyHard

Pace & Pressure

4/5
RelaxedFast-paced

Autonomy Level

3/5
GuidedFull ownership

Communication Load

5/5
IndependentCollaborative
AI insightThe work requires practical Salesforce troubleshooting and the ability to isolate order-processing failures accurately before escalation. It is moderately demanding because it combines high-volume, real-time user support with detailed operational documentation and a shifting schedule.

Salary analysis

Estimated compensation compared with the broader US market for similar roles.

Estimated job medianMarket rate
$62,000
US market range$50k–$78k
AI insightNo actual salary was disclosed in the posting. The figures are estimated annual USD base-pay benchmarks for the US market for a mid-level technical support specialist with Salesforce and order-processing responsibilities; actual pay may differ substantially for a Manila-based remote position.

Core skills

Skills and capabilities most closely associated with this opportunity.

Salesforce Sales CloudTechnical SupportOrder ProcessingOrder ManagementSales Operations SupportZendeskSlackTroubleshootingKnowledge Base DocumentationJira
Sample interview questions
How would you troubleshoot an order that fails during processing in Salesforce?

I would first collect the order or opportunity ID, error message, affected user details, and recent actions. I would review required fields, validation rules, product or quote selections, status transitions, and any relevant integrations; then reproduce the issue where possible, provide a documented fix, or escalate with clear evidence and steps to reproduce.

Describe how you explain a Salesforce validation error to a non-technical sales user.

I translate the error into the business action required, avoiding technical jargon. For example, I would explain which field needs correction, why it is required for the order to proceed, provide a short step-by-step resolution, and confirm the user can continue after making the update.

What information should be included when escalating an order-processing issue?

An effective escalation includes record IDs, the user impact and urgency, exact error text, screenshots or logs where permitted, steps to reproduce, expected versus actual behavior, fields and configurations already reviewed, and any temporary workaround. This minimizes back-and-forth and helps the next team investigate quickly.

How do you manage multiple urgent support requests arriving through Slack and Zendesk?

I acknowledge requests promptly, assess their business impact, and prioritize blocked or time-sensitive orders first. I keep users updated on progress, use ticket statuses and tags consistently, and document resolutions so duplicate requests and recurring problems can be handled faster.

How would SQL, BigQuery, or NetSuite knowledge add value in this role?

These tools can help validate whether order data is complete, identify patterns across failed orders, and reconcile Salesforce information with downstream ERP records. I would use data findings to distinguish user-entry errors from system or integration issues and to identify recurring process improvements.

This analysis is generated from the job description. Salary estimates, role characteristics and sample answers are guidance, not employer-provided facts.
Opportunity details

About this role.

Company Overview

LevelUp is a specialist agency that provides outsourcing solutions to agencies, software vendors, and website owners. For over seven years, we have successfully collaborated with a variety of companies, providing valuable technical, operational, and back-office support. We boast a large team of skilled and passionate professionals who are committed to delivering high-quality work for our clients.

Position Overview

We’re looking for an Order Processing Tech Support Specialist to join our support team. This role is the first point of contact for the sales team when they hit issues in Salesforce, covering day-to-day order troubleshooting. We want someone with a keen eye for detail who can pinpoint the errors and misconfigurations, who genuinely enjoys solving problems, communicates clearly and comfortably, and takes pride in making sure the sales team feels supported.

Reference: 2631-407585

Responsibilities

  • Serve as the first point of contact for the sales team in troubleshooting order issues in Salesforce, over Slack and Zendesk
  • Identify what’s blocking an order or opportunity, whether a validation error, an incorrect field value, or a wrong selection, and advise the user on resolving the error
  • Investigate orders that fail at the point of processing, reproducing the issue where possible and isolating the cause before escalating
  • Document resolutions, tag tickets correctly, and contribute to the internal knowledge base so recurring issues are faster to resolve next time

Requirements (Must-haves)

  • Salesforce Sales Cloud Experience: Hands-on experience with Salesforce Sales Cloud, including opportunities, accounts, quotes, orders, and pipeline stages.
  • 2–3 Years Technical Customer Support: Proven track record supporting users in real-time via live chat (Slack, Zendesk, or similar platforms).
  • Problem-Solving Skills: Demonstrated experience troubleshooting order processing issues, such as validation errors and user error
  • Communication: Exceptional written and verbal English skills to translate complex technical fixes to non-technical teams.

Nice-to-haves

  • Working knowledge of NetSuite as an ERP system
  • Experience in order management, order processing, or sales operations support, or equivalent hands-on experience working with sales orders
  • Hands-on experience with SQL, BigQuery, or data reporting tools.
  • Familiarity with Jira for issue tracking, escalation, and ticket management.
  • Experience working for a hosting or a B2B SaaS company.

More Information:

  • This is a fully remote position with a standard 40-hour fixed-schedule work week.
  • This is shifting schedule. The exact work schedule depends on the client that you are assigned to but is often an afternoon or night schedule and so having flexibility when it comes to schedule is important.
  • We have a company culture that focuses on the well-being of its team members, with a good work life balance and respectful work environment.
  • This role follows the US Central Time
  • Equipment provided
  • HMO + 13th month pay

Compensation

Additional Information

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