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LevelUp

Order Processing Tech Support Specialist 6-Month Fixed-Term Contract

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Remote from
Philippines
Salary
PHP 30k–35k / mo
Department
Technical Support
Employment
Contract
Experience
Open level
Published
Apply before
11 Nov 2026
Listing views
99
Application actions
3
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AI Summary

The role, at a glance.

This fixed-term technical support role serves as the first point of contact for sales-team order-processing issues in Salesforce. The specialist will troubleshoot validation errors, incorrect field values, order-processing failures, and configuration-related issues through Slack and Zendesk. Core work includes reproducing issues, isolating root causes, documenting resolutions, accurately tagging tickets, and escalating when necessary. The position requires hands-on Salesforce Sales Cloud experience, strong written English, and two to three years of real-time technical customer support experience. NetSuite, SQL or BigQuery, Jira, and B2B SaaS or hosting experience are beneficial.

Role DNA

A quick view of the complexity, pace, ownership and collaboration implied by the job description.

Job Complexity

3/5
EasyHard

Pace & Pressure

4/5
RelaxedFast-paced

Autonomy Level

3/5
GuidedFull ownership

Communication Load

5/5
IndependentCollaborative
AI insightThe role requires practical troubleshooting across Salesforce order workflows and the ability to distinguish user errors from system or configuration issues. The work is moderately complex but follows established support, escalation, and documentation processes.

Salary analysis

Estimated compensation compared with the broader PHP market for similar roles.

Estimated job medianMarket rate
PHP32,500
PHP market rangePHP30k–PHP50k
AI insightThe disclosed compensation is PHP 30,000–35,000 per month, with a midpoint of PHP 32,500 monthly. A typical Philippine market range for a technical support specialist with Salesforce and order-processing experience is estimated at PHP 30,000–50,000 per month, depending on Salesforce depth, SaaS experience, shift requirements, and reporting skills.

Core skills

Skills and capabilities most closely associated with this opportunity.

Salesforce Sales CloudTechnical SupportOrder ProcessingCustomer SupportZendeskSlackTroubleshootingSales OperationsTicket ManagementKnowledge Base Documentation
Sample interview questions
How would you troubleshoot an order that fails to process in Salesforce?

I would first review the order, opportunity, account, quote, and related fields for validation messages, missing values, and incorrect selections. I would reproduce the issue when possible, compare it with a successful order, identify the likely cause, guide the user through the correction, and document the resolution or escalate it with clear evidence.

How do you explain a Salesforce error to a non-technical sales user?

I avoid technical jargon and explain the business impact first, then provide concise, numbered steps to correct the issue. For example, I would explain that the order cannot proceed because a required billing field is incomplete, show where to update it, and confirm the outcome after the user resubmits.

What information should be included when escalating an unresolved order issue?

An escalation should include the record links or IDs, the user’s reported impact, exact error text, steps already taken, reproduction steps, screenshots where appropriate, expected versus actual behavior, and urgency. This enables the next team to investigate without repeating initial triage.

How would you use ticket documentation to reduce recurring support requests?

I would identify repeated issue patterns, create clear knowledge-base articles with symptoms and step-by-step resolutions, and use consistent ticket tags for reporting. I would also share recurring trends with operations or system owners so underlying workflow, training, or configuration gaps can be addressed.

How do you prioritize multiple incoming support requests from a sales team?

I prioritize based on business impact, time sensitivity, and the number of users or deals affected. A widespread processing failure or issue blocking a time-sensitive order comes first, while I keep requesters informed of status and set expectations for lower-impact tickets.

This analysis is generated from the job description. Salary estimates, role characteristics and sample answers are guidance, not employer-provided facts.
Opportunity details

About this role.

Company Overview

LevelUp is a specialist agency that provides outsourcing solutions to agencies, software vendors, and website owners. For over seven years, we have successfully collaborated with a variety of companies, providing valuable technical, operational, and back-office support. We have a large team of skilled and passionate professionals who are committed to delivering high-quality work for our clients.

Position Overview

We’re looking for an Order Processing Tech Support Specialist to join our support team. This role is the first point of contact for the sales team when they hit issues in Salesforce, covering day-to-day order troubleshooting. We want someone with a keen eye for detail who can pinpoint the errors and misconfigurations, who genuinely enjoys solving problems, communicates clearly and comfortably, and takes pride in making sure the sales team feels supported.

Reference: 2632-304138

Responsibilities

  • Serve as the first point of contact for the sales team in troubleshooting order issues in Salesforce, over Slack and Zendesk
  • Identify what’s blocking an order or opportunity, whether a validation error, an incorrect field value, or a wrong selection, and advise the user on resolving the error
  • Investigate orders that fail at the point of processing, reproducing the issue where possible and isolating the cause before escalating
  • Document resolutions, tag tickets correctly, and contribute to the internal knowledge base so recurring issues are faster to resolve next time

Requirements (Must-haves)

  • Salesforce Sales Cloud Experience: Hands-on experience with Salesforce Sales Cloud, including opportunities, accounts, quotes, orders, and pipeline stages.
  • 2–3 Years Technical Customer Support: Proven track record supporting users in real-time via live chat (Slack, Zendesk, or similar platforms).
  • Problem-Solving Skills: Demonstrated experience troubleshooting order processing issues, such as validation errors and user error
  • Communication: Exceptional written and verbal English skills to translate complex technical fixes to non-technical teams.

Nice-to-Haves

  • Working knowledge of NetSuite as an ERP system
  • Experience in order management, order processing, or sales operations support, or equivalent hands-on experience working with sales orders
  • Hands-on experience with SQL, BigQuery, or data reporting tools.
  • Familiarity with Jira for issue tracking, escalation, and ticket management.
  • Experience working for a hosting or a B2B SaaS company.

Compensation

Additional Information

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