Apaleo is the world’s most open, API-first property management platform powering the next generation of hospitality operations. Its modular, AI-powered infrastructure enables hoteliers to customise their tech stack, automate routine work, and deliver seamless, personalised guest experiences, powered by best-in-class apps and autonomous AI agents that adapt to every stay.
Why this role
You are the technical voice in front of strategic customers, at a moment when hospitality is being rebuilt around AI. We are launching our own AI agent platform, and we need architects who can show operators what comes next.
- High trust. You own the technical answer in front of strategic customers and deals.
- High visibility. Your work shows up in deals, key accounts and customer stories, and it reaches Product.
- High freedom. You decide how to solve a problem, which tools to use and what to prototype.
- Fast iteration. We test ideas within days, try new technology early and share what works.
Your mission
Win and grow strategic accounts with technical credibility, and turn what you learn in the field into input for the product. You look at a customer’s current architecture and show how an Apaleo-centred setup delivers their goals. You also help them put AI agents to work, deciding what should be an agent, what it costs and how to set it up. Sales and Account Management own the relationship and the commercial terms. You own the technical answer.
What you will do
- Technical discovery and solution scoping. Lead discovery where a standard demo is not enough. Write clear scopes covering what Apaleo delivers natively, what needs a short-term solution and what is out of scope.
- Proofs of concept. Build fast, working proofs of concept (quick demos that show technical fit). Agree scope in writing first, and build in a safe test environment, never with live guest data.
- Agents and automations. Design and build agents and automations for customer use cases, using n8n or Make today and Apaleo’s own AI agent platform as it launches. Write code where agents need deterministic steps.
- Hands-on delivery and short-term solutions. Work alongside the customer, building only where it unblocks a named deal, removes an adoption risk or fills a product gap. Agree an exit plan (an end date, a replacement and a named owner) before you start.
- Post-sale health checks and expansions. Diagnose gaps against the go-live specification, run proactive checks (for example 90 days after go-live) and scope integrations for expanding customers.
- Reusable assets. Turn every engagement into a reference architecture, pattern or template that the next twenty customers can use.
- Thought leadership. Join prospect and customer conversations on how AI will change hospitality over the next two to three years.
- Product feedback. Test new technology on real customer problems. Share prototypes and field evidence with Product, ending every experiment with a clear decision: adopt, hand over or drop.
How you work
- You decide the approach, the stack and the order of work.
- You protect three guardrails: written scope before a proof of concept, an exit plan before a custom build and no commercial promises.
- You go from idea to prototype in days and show it early.
- You think in systems and build for reuse, not one-off projects.
- You share findings openly with Sales, Account Management and Product.
Who you work with
Sales/BD and Account Management (they call you in at defined deal triggers), Customer Success, Product, Security, Partnerships, RevOps and Senior Leadership.
What you bring
Must have
- Multiple years in solution architecture, solution engineering or technical consulting in B2B SaaS, ideally with complex software such as ERP or enterprise platforms
- Strong API skills: REST, authentication, webhooks and events, and data-flow design
- Hands-on workflow automation (n8n preferred) and practical experience building with LLM agents
- A systems thinker with real AI curiosity, who uses AI tools day to day
- Stakeholder management experience and credibility with executives and IT teams
- Self-direction, an ownership mindset and the discipline to say no to scope that does not advance a deal
- Curiosity that ends in working prototypes, not just opinions
- Clear, structured documentation habits
- Fluent English and French skills
- Willingness to travel, including regularly to France and the UK
Strong plus
- Hospitality or travel experience, including hotel operations and PMS concepts (reservations, folios, rate plans, night audit)
- Experience with another cloud PMS, channel manager or payments integrations
- Enterprise architecture experience on large, multi-site projects
- Applied AI or ML background, or experience with MCP and agent platforms
- SQL and BI fundamentals
How we measure success
- Architecture engagements and blueprints delivered each quarter
- Customer satisfaction with your contribution
- Adoption of recommended apps, integrations and agents
- Share of engagements served by an existing reusable pattern
- Revenue impact e.g. deal unblocked, AI adoption, or churn averted
Your first 90 days
- Days 1 to 30: Learn the platform and ways of working, shadow discovery and proof of concept work, and take over open customer projects.
- Days 31 to 60: Lead technical discovery on live deals and run your first health check with Account Management.
- Days 61 to 90: Deliver a proof of concept or short-term solution end to end with an exit plan, and share your first experiment with Product.
What We Offer
Culture & Growth
- A Diverse & International Team: Work alongside passionate professionals from over 20 nationalities, bringing unique cultural perspectives, backgrounds, and experiences to shape the future of hospitality tech.
- Growth & Development: As we scale, so do your opportunities. You’ll benefit from 360° feedback reviews, a dedicated learning budget, and plenty of chances to take on more responsibility. Our evolving career framework ensures you have increasing opportunities to learn new skills, advance your career, and make an impact.
- Autonomy & Ownership: Great ideas can come from anywhere. We empower you to take responsibility, make decisions, and contribute directly in an environment built on trust, transparency, and collaboration.
- Shape the Future of Hospitality Tech: Be part of a fast-growing scale-up transforming the hospitality industry. From day one, your work drives real impact and you’ll have the freedom to bring your ideas to life.
- Competitive & Fair Compensation: We believe great work deserves great pay. Our salaries are competitive and guided by benchmarking data to ensure fairness across all roles and teams. We make sure to recognize and reward performance and contribution.
Perks & Lifestyle
- Flexible & Remote Work Options: We focus on results, not clocking hours. You can work from home, the office or in a hybrid setup, with flexibility to adapt your schedule as long as it makes sense for your role, your team and our business.
- Team Connection: Strong connections fuel collaboration. We celebrate and connect through regular team dinners, company meetups, Oktoberfest celebrations, Christmas parties, and other offsite events.
- Paid Time Off: Enjoy 30 days of vacation to fully disconnect, recharge, and return inspired.
- Health & Wellbeing: Prioritize your health with access to hundreds of gyms, fitness studios, and wellness options through our EGYM Wellpass membership.
How you make an impact joining Apaleo: Joining Apaleo means more than just taking on a role it’s about driving real change in the hospitality industry. Your contributions will directly shape our innovative platform, influence company-wide decisions, and help redefine the future of hospitality tech. At Apaleo, your voice matters, your ideas are valued, and your impact is tangible. Be part of a team where your work fuels progress, collaboration sparks innovation, and growth is a shared journey.
We are proud to be an Equal Opportunity and Affirmative Action Employer, committed to fostering a diverse, inclusive, and welcoming workplace. We encourage applications from individuals of all backgrounds, regardless of race, color, religion, gender identity or expression, sex, national origin, age, marital status, disability, or any other characteristic protected by applicable law. Your personal data will be handled with the utmost care and in compliance with GDPR and relevant data protection regulations. We celebrate differences and believe that diversity enriches our team and drives innovation.
