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Forward Deployed Engineer – Software Engineer – Mexico

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Remote from
Mexico
Salary
Undisclosed
Employment
Full Time
Experience
Open level
Published
Apply before
18 Nov 2026
Listing views
24
Application actions
0
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AI Summary

The role, at a glance.

ElevenLabs is seeking a customer-facing Forward Deployed Engineer to design and deliver tailored software solutions for strategic customers in Mexico. The role combines hands-on Python development, software architecture, API integrations, and direct collaboration with customer engineering and executive teams. The engineer owns complex projects end to end, from technical discovery and solution design through implementation. Strong English and Spanish communication, regional awareness, and willingness to travel regularly for customer onsite engagements are required. This is a remote-first, full-time role with substantial autonomy in a high-velocity AI product environment.

Role DNA

A quick view of the complexity, pace, ownership and collaboration implied by the job description.

Job Complexity

4/5
EasyHard

Pace & Pressure

5/5
RelaxedFast-paced

Autonomy Level

5/5
GuidedFull ownership

Communication Load

5/5
IndependentCollaborative
AI insightThe role requires both strong engineering judgment and the ability to solve ambiguous, high-impact customer problems independently. Success depends on translating complex technical needs into reliable integrations while communicating effectively with technical and executive stakeholders.

Salary analysis

Estimated compensation compared with the broader US market for similar roles.

Estimated job median (per year)Market rate
$110,000
US market range (per year)$85k–$145k
AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer salary was disclosed. The annual USD figures are inferred estimates for a customer-facing forward deployed software engineer role requiring Python, architecture, API integration, bilingual communication, and regular customer travel.

Core skills

Skills and capabilities most closely associated with this opportunity.

Sample interview questions
Describe a customer-facing technical project that you owned from discovery through delivery.

I would explain how I clarified the customer's goals, identified technical constraints, proposed an architecture, implemented the solution, and measured the outcome. I would also describe how I managed risks and communicated progress to both technical and non-technical stakeholders.

How would you approach integrating an AI voice or conversational API into a customer's existing product?

I would begin with the desired user experience, security requirements, traffic expectations, and current architecture. I would create a small proof of concept, define API contracts and error handling, validate latency and reliability, then productionize the integration with monitoring, documentation, and a staged rollout.

How do you communicate a complex technical trade-off to an executive customer stakeholder?

I focus first on the business decision, expected impact, cost, risk, and timeline rather than implementation detail. I present a clear recommendation with alternatives, explain the consequences in plain language, and provide deeper technical detail only when it supports the decision.

Tell us about a time you solved an ambiguous engineering problem with limited direction.

I would describe how I broke the problem into assumptions, gathered evidence from users and systems, built a narrow experiment or prototype, and iterated based on results. I would emphasize ownership, transparent decision-making, and learning quickly when an initial approach needed adjustment.

How would you balance a strategic customer's urgent request with the need to maintain a robust and reusable solution?

I would assess the urgency, business impact, and whether the request represents a repeatable customer need. I would deliver the smallest safe solution that addresses the immediate requirement while documenting technical debt, identifying reusable components, and aligning follow-up work with product and engineering priorities.

This analysis is generated from the job description. Salary estimates, role characteristics and sample answers are guidance, not employer-provided facts.
Opportunity details

About this role.

About ElevenLabs

ElevenLabs is an AI research and product company transforming how we interact with technology.

We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses – from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world’s most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We’ve raised $781M in funding and our last valuation was $22B – multiples of 11, always.

We have expanded from voice into three main platforms:

  • ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.

  • ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.

  • ElevenAPI gives developers access to our leading AI audio foundational models.

Everything we do is the result of the creativity and commitment of our team – builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.

How we work

  • High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.

  • Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.

  • AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.

  • Excellence everywhere: Everything we do should match the quality of our AI models.

  • Global team: We prioritize your talent, not your location.

What we offer

  • Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.

  • Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact – beyond your immediate role and responsibilities.

  • Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.

  • Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.

  • Annual company offsite: Each year, we bring the entire team together in a new location – past offsites have included Croatia and Italy.

  • Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.

This role is remote, so it can be executed globally.

About the role

You’ll use your creativity, problem-solving, and technical expertise to design tailored solutions that make a real impact.

Embedded with our most strategic customers, you’ll get a front-row seat to some of our highest-stakes projects. From brainstorming technical architectures and product features to building full-scale integrations, you’ll take full ownership of complex, high-impact challenges—helping clients achieve their goals and push the limits of what’s possible.

What you will do:

  • Take full ownership of end-to-end execution of major projects for our most strategic partners, working hands-on to deliver high-impact solutions.

  • Collaborate daily with our customer’s engineers and executives teams to ensure the best use of ElevenLabs’ technologies.

  • Drive real innovation by using your coding and technical skills to solve complex problems, making a real difference for our customers.

Requirements

  • Experience working with customers. It’s ok if you only worked with customers in student clubs or side projects, as long as you are interested in working closely with them on a technical capacity

  • Proficiency in Python and strong software development knowledge, inclusive of a deep understanding of software development, software architecture, and APIs integration.

  • Excellent communication and problem-solving skills. Especially in terms of ability to summarize complex technical knowledge and using logic in pursuing optimal solutions.

Location

  • This role is remote-first, so it can be executed from anywhere in Mexico, with a preference of Mexico City. Expect regular travel for customer onsites. Fluency in English and Spanish and a deep understanding of the regional and cultural nuances is required.

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.

Apply now >

This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content.

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