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Manager, Client Experience (HR Technology, HRIS/HCM)

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Remote from
USA
Salary
USD 71k–115k / yr
Department
HR & Recruiting
Employment
Contract
Experience
Senior
Published
Apply before
23 Nov 2026
Listing views
50
Application actions
3
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AI Summary

The role, at a glance.

This role delivers client-facing HR operations and HRIS/HCM consulting for organizations of varying sizes. The manager owns HRIS administration, integrations, data quality, compliance, reporting, and optimization across platforms such as HiBob, Dayforce, Rippling, Lattice, UKG, Workday, and ADP. It also leads HCM implementations, workshops, change management, and stakeholder communication while supporting core people operations. The position requires a seasoned HR generalist or HRBP background, strong systems troubleshooting skills, and the ability to manage client engagements independently. It is a remote, project-based consulting opportunity for candidates located in specified US states.

Role DNA

A quick view of the complexity, pace, ownership and collaboration implied by the job description.

Job Complexity

4/5
EasyHard

Pace & Pressure

4/5
RelaxedFast-paced

Autonomy Level

5/5
GuidedFull ownership

Communication Load

5/5
IndependentCollaborative
AI insightThe role combines complex HRIS implementation and integration work with multi-client advisory responsibilities, employment-law compliance, and core HR operations. Success requires independent technical troubleshooting as well as confident client facilitation and delivery ownership.

Salary analysis

Estimated compensation compared with the broader US market for similar roles.

Estimated job median (per year)Market rate
$93,000
US market range (per year)$80k–$125k
AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. The employer discloses a $71,000–$115,000 USD compensation range plus incentives. Annual pay cadence is inferred from the range magnitude, US-based eligibility, and senior full-time-equivalent HRIS consulting context. Estimated US market compensation for comparable HRIS/HCM client experience managers is approximately $80,000–$125,000 per year.

Core skills

Skills and capabilities most closely associated with this opportunity.

Sample interview questions
Describe an HRIS/HCM implementation you led from discovery through post-launch optimization.

I would explain how I gathered requirements, mapped current and future-state processes, configured workflows and permissions, coordinated integrations and testing, trained stakeholders, and used post-launch feedback and reporting to resolve issues and improve adoption.

How do you protect HR data integrity across multiple integrated systems?

I establish data ownership, field definitions, validation rules, and regular reconciliation processes. I also monitor integration exceptions, limit access through role-based permissions, maintain audit documentation, and partner with payroll and benefits teams to resolve discrepancies promptly.

How would you approach a client whose HR processes do not fit their selected HCM platform configuration?

I would first clarify the business outcome and distinguish essential requirements from legacy preferences. Then I would present practical configuration options, process changes, or integration alternatives, documenting trade-offs around compliance, scalability, cost, and employee experience.

What methods do you use to lead change management during a new HR technology rollout?

I identify affected stakeholder groups early, build a communication and training plan, use workshops to surface concerns, and provide role-specific guides and office hours. I track adoption through usage metrics and feedback, then adjust support and workflows after launch.

How do you prioritize competing client deadlines in a project-based consulting environment?

I assess each request by business impact, deadline, risk, dependencies, and effort, then make priorities visible through a shared delivery plan. I communicate trade-offs early, protect time for critical compliance and production issues, and escalate resource constraints before commitments are missed.

This analysis is generated from the job description. Salary estimates, role characteristics and sample answers are guidance, not employer-provided facts.
Opportunity details

About this role.

Position Details

Location: Remote (FL, CO, IL, MA, NH, RI, ME, CT, GA, SC, NC, TX, TN)

Type: Remote, Full-time

Work Model: Remote-first (Work from Where it Makes Sense – WfWiMS)

Compensation: $71,000-$115,000 plus incentives

Who We Are

livingHR is the remote-first, professional services “work agency” created to make work better. We partner with organizations to deliver human-centric, future-of-work-ready HR-managed services, professional services, and products. We believe in taking exceptional care of our people so they can deliver exceptional outcomes for clients, partners, and communities.

What You’ll Do

Own and operate human resources for across industries and company sizes. In addition to providing HR support, this role will lead HRIS/HCM implementations for our clients. You’ll be one of the internal experts on our clients’ HR tech stack using systems such as HiBob, Lattice, Dayforce, Rippling, UKG, Paylocity Workday, and/or ADP), keeping platforms configured, integrated, compliant, and optimized.

Day-to-Day Responsibilities

HRIS/HCM System Ownership

  • Administer and maintain the core HRIS platform (e.g., HiBob, Dayforce, Rippling), including workflows, permissions, and data integrity

  • Administer performance and engagement platforms (e.g., Lattice) for goals, reviews, and feedback cycles

  • Manage system integrations across HRIS, performance, payroll, benefits, and other downstream tools

Implementation & Optimization

  • Lead configurations for clients implementing new HCM systems to include leading change management, new module rollouts, and system upgrades

  • Build and maintain automated workflows to reduce manual HR admin

  • Partner with People team leaders to translate process needs into system design

Data & Compliance

  • Own HR data integrity, reporting, and audit readiness across systems

  • Ensure HRIS practices meet federal, state, and local compliance requirements

  • Deliver dashboards and reporting that support workforce planning and OKRs

People Operations & Core HR

  • Optimize HR processes, policies, and systems for efficiency and compliance.

  • Implement core HR practices: onboarding, employee relations, policy development.

  • Advise on federal, state, and local employment law compliance.

What We Are Looking For

Core Competencies

  • Generalist across livingHR’s focus areas (tech, payroll, innovation, people analytics, operations, people and culture), with strong data storytelling skills.

  • Client and project management; owns relationships, deadlines, and delivery end to end.

  • Facilitation; leads implementation workshops and stakeholder sessions with confidence.

  • Innovation mindset; finds ways to scale work and improve processes.

Role Requirements

  • 5+ years administering and implementing HRIS/HCM systems

  • HR Generalist or HRBP background with broad exposure across the employee lifecycle

  • Experience working directly with clients in consulting, professional services, PEOs, or agencies

  • Hands-on administrator experience with a core HRIS platform (e.g., HiBob, Dayforce and/or Rippling) required

  • Hands-on administrator experience with a performance/engagement platform (e.g., Lattice) required

  • HRIS and/or performance platform certification strongly preferred

  • Strong systems thinking with the ability to troubleshoot integrations independently

  • Excellent communication, stakeholder management, and advisory skills

  • Comfort operating in a lean, fast-scaling environment with high ownership expectations

What You Can Expect

livingHR engages contract consultants on a project-by-project basis. Engagement timing, scope, and duration vary based on client needs. Consultants may be considered for multiple Full-time or part-time opportunities over time as part of our long-term talent community.

Apply now >

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