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Smartling

Web Integrations Support Engineer

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Remote from
USA
Salary
USD 90k–110k / yr
Department
Technical Support
Employment
Full Time
Experience
Open level
Published
Apply before
25 Nov 2026
Listing views
19
Application actions
2
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AI Summary

The role, at a glance.

Smartling is seeking a customer-facing Web Integrations Support Engineer to maintain and troubleshoot enterprise web-proxy integrations for its translation platform. The role owns customer tickets end to end, leads troubleshooting sessions, and coordinates clear reproduction steps with Engineering when product fixes are required. Core work includes debugging HTTP and browser behavior, web infrastructure, APIs, security controls, and production configuration changes. Candidates need at least two years of technical customer-facing experience and strong communication skills for both technical and business stakeholders.

Role DNA

A quick view of the complexity, pace, ownership and collaboration implied by the job description.

Job Complexity

4/5
EasyHard

Pace & Pressure

4/5
RelaxedFast-paced

Autonomy Level

4/5
GuidedFull ownership

Communication Load

5/5
IndependentCollaborative
AI insightThe position requires systematic diagnosis of live enterprise web integrations across browsers, proxies, CDNs, DNS/TLS, APIs, and production configurations. Customer impact, ambiguity, and the need for safe rollback planning make the work technically demanding and time-sensitive.

Salary analysis

Estimated compensation compared with the broader US market for similar roles.

Estimated job median (per year)Market rate
$100,000
US market range (per year)$90k–$120k
AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. Smartling discloses a US total pay range of $90,000–$110,000. The annual cadence is inferred from the full-time US professional-role context and salary magnitude, rather than explicitly stated. The midpoint is $100,000 per year; the estimated US market range for comparable web integrations support roles is $90,000–$120,000 per year.

Core skills

Skills and capabilities most closely associated with this opportunity.

Technical supportHTTPHTMLCSSJavaScriptREST APIsBrowser DevToolsNetwork debuggingWeb proxiesCDNDNSTLSRegular expressionsPythonLog analysis
Sample interview questions
How would you investigate a customer report that translated pages are intermittently failing to load through a web proxy?

I would first establish the scope, timing, affected URLs, browsers, and environments. I would inspect browser network traces, proxy and origin responses, headers, DNS and TLS behavior, cache status, and relevant logs to form and test hypotheses. I would document reproducible evidence, identify a safe mitigation where possible, and provide Engineering with concise reproduction steps if a product change is needed.

Describe how you would make a production configuration change safely for a customer integration.

I would clarify the desired outcome and risks, validate the change in a lower-risk environment or against a limited scope, and prepare a rollback plan before deployment. I would schedule and communicate the change clearly, monitor key requests and error signals during implementation, and confirm the result with the customer. Afterward, I would document what changed and any follow-up actions.

What browser DevTools techniques do you use to diagnose a client-side web integration issue?

I use the Network panel to inspect request sequencing, status codes, redirects, headers, cookies, caching, and response payloads. I use the Console and Sources panels to identify JavaScript errors, CSP or CORS failures, and runtime behavior, and the Elements panel to validate selectors and rendered DOM changes. I also compare working and failing sessions or environments to isolate meaningful differences.

How would you explain a technical root cause, such as a CORS or caching issue, to a non-technical stakeholder?

I would start with the customer impact in plain language, then explain the cause using a simple analogy without obscuring the facts. For example, I might describe CORS as a browser safety rule that prevents one website from reading another site’s resources unless permission is configured. I would finish with the corrective action, owner, expected timeline, and any workaround.

Tell us about an approach for handling an urgent ticket with incomplete information and changing requirements.

I would quickly identify the user impact and stabilize the highest-risk issue first. I would state assumptions, gather the minimum evidence needed to test a hypothesis, keep stakeholders updated on progress and decisions, and adjust the investigation as new facts emerge. I would maintain a written timeline so that scope changes, findings, and next steps remain clear.

This analysis is generated from the job description. Salary estimates, role characteristics and sample answers are guidance, not employer-provided facts.
Opportunity details

About this role.

Overview

Smartling is an AI-native translation platform that’s redefining how the world’s biggest brands go global — ranked #3 on Fast Company’s Most Innovative Companies list. We’re growing rapidly at scale and are backed by Battery Ventures, a global technology-focused investment firm. While most companies are still figuring out how to use AI, we’ve spent years building it into the core of our platform — and we’re just getting started.

The Web Integrations Support Engineer is part of the Professional Services team at Smartling. The mission of the team is to help customers rapidly integrate Smartling solutions in a way that is sustainable and scalable. You will be responsible for ongoing maintenance of customer integrations based on Smartling’s GDN (web proxy) solution to ensure that the integration continues to meet customer needs as their sites change over time.

We are looking for a professional with a track record of successfully supporting enterprise-grade technical solutions, who can communicate complex concepts and ideas effectively, and who takes a systematic troubleshooting approach when dealing with live customer issues. We are currently considering candidates based in the Pacific and Mountain time zones.

You Will

  • Own customer tickets end to end, with clear written root-cause explanations and next steps
  • Run troubleshooting sessions and workshops with customer engineering teams, advising them on integration best practices
  • Escalate to and collaborate with Engineering with clear reproduction steps when an issue needs a product fix
  • Build scripts and tooling, to make diagnosis and configuration faster and safer
  • Work with technical and business stakeholders to understand requirements and recommend sustainable solutions
  • Make changes to live production configuration with care: testing safely, planning for rollback, and telling customers what changed and why
  • Act with precision and urgency when customers are affected, and manage changing scope and ambiguity without losing momentum
  • Keep learning about new web technologies and contribute to process and tooling improvements

You Have

  • A bachelor’s degree in Computer Science, Engineering or a related field, or equivalent practical experience
  • 2+ years in a customer-facing technical role such as Support Engineer, Solutions or Technical Consultant, or similar, focused on technical troubleshooting, solution design or implementation
  • 2+ years of hands-on experience with HTTP, HTML, CSS (including writing robust selectors), JavaScript and REST APIs
  • Strong skills with browser DevTools and network debugging, and an understanding of how pages are built and rendered in the browser
  • Working knowledge of proxies, CDNs, web servers, DNS/TLS and caching, plus web security basics (CSP, CORS, cookies, WAFs)
  • Comfort with regular expressions, plus the ability to write scripts (JavaScript, Python or Bash)
  • Experience diagnosing issues from logs and request traces (Quickwit, Grafana, Kibana, Splunk or similar)
  • A methodical, hypothesis-driven approach to complex problems
  • Excellent written and spoken communication, with the ability to advise and persuade both technical and non-technical audiences
  • The ability to drive outcomes despite complexity, ambiguity or shifting priorities

Preferred but not required

  • Experience with modern front-end frameworks (React, Next.js, Vue) and client-side rendering
  • Familiarity with CMS platforms (e.g., AEM, Sitecore, WordPress, Contentful)
  • Hands-on experience with Nginx or similar proxy and web server configuration
  • Knowledge of SEO fundamentals (hreflang, canonical tags, sitemaps)
  • Experience with translation, localization and internationalization, including awareness of RTL and CJK languages, character encoding and locale formatting, and/or fluency in multiple languages
  • Software development experience

You Will Enjoy

  • Freedom 🏡 – we are remote-first
  • Growth – an opportunity to learn and advance your career
  • Wealth 💰 – we offer a competitive salary and 401(k) + company match
  • Wellness – health insurance; free medical plan for you and your family
  • Balance – flexible PTO + 11 holidays; generous parental leave
  • Culture 🤝- an energetic, value-driven, and fun culture and team spirit
  • Bonus – employee referral program and Apple equipment

Smartling is proud to be an equal-opportunity employer. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, skills, and experiences.

We use the E-Verify platform for work authorization verifications.

The US national total pay range for this role is $90,000 – $110,000. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed.

*To work from home, you must have a strong internet connection, a quiet space, and a professional (distraction and clutter-free) background.

Apply now >

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