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Ajax Systems

Technical Manager (Kuala Lumpur, Malaysia)

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Remote from
Malaysia
Salary
Undisclosed
Department
Technical Support
Employment
Full Time
Experience
Senior
Published
Apply before
30 Nov 2026
Listing views
14
Application actions
1
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AI Summary

The role, at a glance.

This is a customer-facing technical leadership role supporting Ajax security-system partners and strategic deployments in Malaysia. The manager will design solution architectures, prepare bills of materials and compliance documentation, support tenders and proof-of-concept testing, and resolve complex escalations. The role also includes training distributors and installers through seminars, presentations, webinars, and product demonstrations. Success requires practical expertise in intrusion, IP CCTV, access-control, fire, and automation systems, along with strong English communication and willingness to travel.

Role DNA

A quick view of the complexity, pace, ownership and collaboration implied by the job description.

Job Complexity

4/5
EasyHard

Pace & Pressure

4/5
RelaxedFast-paced

Autonomy Level

4/5
GuidedFull ownership

Communication Load

5/5
IndependentCollaborative
AI insightThe role combines hands-on security-system design with presales support, partner enablement, compliance considerations, and high-value troubleshooting. It requires independent technical judgment while coordinating with sales teams, distributors, installers, and enterprise customers.

Salary analysis

Estimated compensation compared with the broader US market for similar roles.

Estimated job median (per year)Market rate
$50,000
US market range (per year)$35k–$70k
AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer salary was disclosed. The annual USD figures are estimated market compensation for a technically experienced security-systems manager in Malaysia and are not employer-provided amounts; yearly cadence is inferred from the full-time professional role.

Core skills

Skills and capabilities most closely associated with this opportunity.

Intrusion detection systemsIP CCTVAccess control systemsSecurity system designHome automationFire safety systemsTechnical consultingSolution architectureBill of materialsTechnical documentationProof-of-concept deploymentTroubleshootingPartner trainingTender supportEnglish communication
Sample interview questions
How would you turn a customer's security requirements into a system architecture and bill of materials?

I would begin with a site and risk assessment, identify the required protection zones, integrations, regulatory constraints, and operational priorities, then map those requirements to compatible devices and communication paths. I would document assumptions, calculate quantities and coverage, produce the BOM, and review the design with the customer and sales team before finalizing the proposal.

Describe your approach to resolving a complex escalation during a strategic deployment.

I first establish the impact, scope, and urgency, then gather logs, topology details, device status, and recent configuration changes. I isolate likely causes methodically, communicate clear updates to stakeholders, implement a low-risk corrective action, and document root cause and preventive measures after resolution.

What factors are important when designing an IP CCTV and access-control solution?

Key factors include camera placement and coverage, lighting, bandwidth, storage retention, network resilience, power availability, cybersecurity, user permissions, and integration requirements. I also validate local regulations and ensure the design can be maintained and expanded efficiently.

How would you train a distributor's technical staff on a new Ajax product range?

I would tailor the training to their existing technical level and use a practical structure: product positioning, architecture, installation standards, configuration, troubleshooting, and live scenarios. I would include hands-on exercises, knowledge checks, reference documentation, and a follow-up channel for implementation questions.

How do you balance technical accuracy with sales urgency when supporting a tender or proposal?

I clarify the customer’s mandatory requirements early, provide the sales team with an accurate and commercially viable configuration, and flag any assumptions or dependencies transparently. This approach protects technical integrity while allowing sales to respond quickly with a clear, compliant proposal.

This analysis is generated from the job description. Salary estimates, role characteristics and sample answers are guidance, not employer-provided facts.
Opportunity details

About this role.

Ajax Systems is an international tech company and the largest manufacturer of security systems in Europe, with over 4.5 million end users and 330K PRO users in more than 180 countries worldwide. The company offers end-to-end solutions for protecting homes and businesses оf any scale. To date, Ajax product portfolio includes 280 devices for intrusion protection, video surveillance, fire and life safety, and comfort and automation. The company employs 5,000 specialists.

Ajax Systems continues to rapidly expand its footprint across the ASEAN region, building strong local partnerships and scaling its commercial presence in high-growth markets. As part of this strategy, the company recently launched a state-of-the-art manufacturing facility in Hanoi, Vietnam – a key milestone in its global expansion. The 8,300 m² plant produces the full range of Ajax devices and significantly increases production capacity. This investment reflects Ajax’s long-term commitment to the region and creates exciting opportunities to be part of a fast-growing, truly international business shaping the future of security technology.

The company emerged against the backdrop of revolution and war. That’s why resilience is the cornerstone of the brand’s DNA, and the fight against evil by creating the best security and automation devices is Ajax’s unwavering mission.

Responsibilities:

Revenue/customer impact

  • Promote and introduce product solutions according to customer thesis, technical consultation, and support of key clients.
  • Analyze customer needs in collaboration with the sales department.
  • Support tender submissions and technical proposals
  • Develop system architecture, bill of materials (BOM), and compliance documentation
  • Support proof-of-concept (POC) deployments and system testing
  • Support sales team with follow from leads in our portal.

Strategic partnerships/ growth

  • Develop long-term relationships with key partners of the company.
  • Introduce product roadmaps and new features for Ajax Systems distributors, as well as installers.
  • Ensure solutions align with local regulatory requirements

Education

  • Teach technical staff at Ajax Systems distributors and dealers to increase their knowledge of products and technology.
  • Conduct technical seminars, exhibitions, presentations, webinars on the product (for customers and company employees).

Expert support

  • Act as escalation point for complex technical issues
  • Assist in troubleshooting high-value or strategic projects
  • Support key enterprise deployments when required

Product/ internal contribution

  • Test product features and write technical documentation for new products or solutions, and collaborate with the rest of the team.
  • Market research and comparative characteristics of products of the competitors.

Key Requirements:

  • 2 or more years of experience in a similar role within alarm, video surveillance, access control, and home automation fields.
  • Excellent working knowledge of intrusion and IP CCTV and access control systems.
  • Experience in installing/designing video surveillance, fire, intrusion, or other security systems.
  • Experience in public speaking (as an advantage).
  • Strong communication skills.
  • Strong English skills (verbal and written).
  • Availability to travel for business.

We Offer:

  • Opportunity to work in one of the most recognized and innovative security manufacturers.
  • Opportunity to take on new challenges, advance your career, and make a meaningful impact.
  • Opportunity to be part of a fast-paced and dynamic environment that encourages creativity, critical thinking, and the exploration of new ideas.
  • A zero-bullshit culture.

Compensation

Additional Information

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This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content.

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