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Playson

Technical Support Engineer – night shifts

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Remote from
Europe
Salary
Undisclosed
Department
Technical Support
Employment
Full Time
Experience
Open level
Published
Apply before
2 Dec 2026
Listing views
34
Application actions
3
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AI Summary

The role, at a glance.

Playson is seeking a Technical Support Engineer to provide second-level support for partner integrations during night shifts. The role focuses on diagnosing integration incidents, testing protocols, monitoring production systems, and delivering responsive customer service five shifts per week. Candidates need practical knowledge of REST APIs, XML, JSON, Git, SDLC practices, and monitoring tools such as Elastic, Dynatrace, or Grafana. Experience with cloud platforms, Kubernetes, software development, iGaming, Jira, and QA environments is beneficial. This is a remote, full-time EU role requiring strong written and spoken English and comfort working exclusively overnight.

Role DNA

A quick view of the complexity, pace, ownership and collaboration implied by the job description.

Job Complexity

3/5
EasyHard

Pace & Pressure

4/5
RelaxedFast-paced

Autonomy Level

4/5
GuidedFull ownership

Communication Load

4/5
IndependentCollaborative
AI insightThe work requires structured troubleshooting across integrations, APIs, monitoring data, and customer-facing incidents. Night-shift coverage and second-line support create a potentially fast-paced environment where independent prioritization is important.

Salary analysis

Estimated compensation compared with the broader US market for similar roles.

Estimated job median (per year)Market rate
$55,000
US market range (per year)$45k–$70k
AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer salary amount is disclosed; the posting only states that compensation is paid in EUR and reviewed annually. The displayed figures are estimated annual USD market values for a remote junior-to-mid-level Technical Support Engineer serving European software integrations, not employer-provided compensation.

Core skills

Skills and capabilities most closely associated with this opportunity.

Technical troubleshootingREST APIsXMLJSONGitMonitoring toolsElasticGrafanaDynatraceCustomer supportIntegration testingSDLCEnglish communicationJiraIncident management
Sample interview questions
How would you investigate an integration issue reported by a partner during a night shift?

I would first confirm the scope, business impact, timestamps, affected environment, and request or response examples. I would review monitoring dashboards and logs, validate the API payload and authentication flow, reproduce the issue where possible, and communicate regular status updates before escalating with evidence if engineering involvement is required.

What would you check when a REST API request returns an unexpected error?

I would check the HTTP status code, endpoint, headers, authentication, request payload, response body, correlation ID, and recent deployment or configuration changes. I would compare the request with the integration specification and known successful requests, then use logs and monitoring data to isolate whether the issue is client-side, network-related, or service-side.

How have you used JSON and XML in technical support or integration work?

I use JSON and XML to inspect request and response structures, identify missing or malformed fields, validate data types, and compare payloads against API schemas or documentation. Clear formatting and careful field-level comparison help identify integration mismatches quickly.

How do monitoring tools help you resolve customer incidents?

Monitoring tools provide visibility into service health, error rates, latency, traces, and infrastructure behavior. I use them to correlate a customer report with measurable events, identify patterns or regressions, assess impact, and verify that a fix or workaround has restored normal behavior.

How would you maintain service quality while working independently overnight?

I would follow established runbooks, prioritize incidents by impact and urgency, keep detailed notes in the ticketing system, and provide concise updates to stakeholders. For issues that require escalation, I would collect actionable technical evidence and ensure a clear handover to the next team.

This analysis is generated from the job description. Salary estimates, role characteristics and sample answers are guidance, not employer-provided facts.
Opportunity details

About this role.

Playson is a leading online gaming supplier, founded in 2012, which has developed worldwide recognition in the industry. We offer complete gaming solutions based on the latest technologies and detailed market analysis for the leading iGaming operators.

Due to the dynamic growth, we are excited to invite a Technical Support Engineer for night shifts with a relevant background to apply for the role in our Integration Department.

Technical Support Engineers at Playson is responsible for a full customer support service of our current partner’s integrations.

To succeed in the advertised role, you have:

  • ready for only night shifts

  • Familiarity with monitoring tools (e.g., Elastic, Dynatrace, Grafana)

  • A proactive, client-focused attitude and strong work ethic

  • Strong problem-solving and troubleshooting skills

  • Effective communication skills, both written and verbal

  • At least Upper-Intermediate English (written and spoken)

  • Eagerness to learn quickly and grow technically

  • Working knowledge of XML and JSON

  • Basic experience with Git and version control workflows

  • Understanding of API protocols (e.g., REST)

  • Awareness of the software development lifecycle (SDLC)

Would be beneficial to know:

  • Familiarity with the iGaming industry

  • Hands-on software development experience with Java, C#, Node.js, or TypeScript

  • Experience with cloud infrastructure (AWS, Azure, or GCP) and Kubernetes

  • Experience using Jira and the Atlassian stack

  • Basic understanding of QA processes and test environments

  • Previous experience in a technical support, DevOps, or site reliability role

  • Practical experience with monitoring systems

  • Exposure to Agile frameworks (Scrum or Kanban) and basic project management skills

The importance of the role is in:

  • Understand and analyse issues, be able to find appropriate solutions

  • Integration protocol testing

  • Second-level customer support

  • Delivering excellent customer service with 5 shifts a week

What you get in return:

  • Competitive Salary: We offer a competitive salary in EUR, subject to annual performance reviews

  • Quarterly Bonuses: Benefit from a transparent and systematic quarterly bonus system

  • Flexible Schedule: We offer a flexible work schedule to accommodate your needs

  • Remote Work Option: Choose to work remotely, providing greater flexibility and comfort

  • Medical Insurance: Receive comprehensive medical insurance for both you and a significant other

  • Financial Support for Life Events: We provide financial support during special life events

  • Unlimited Paid Vacation: Enjoy unlimited paid vacation leave

  • Unlimited Paid Sick Leave: Take unlimited paid sick leave whenever necessary

  • Professional Development: Get reimbursement for professional courses for your development

The recruitment process looks like this:
1. HR interview (45 min)
2. Technical interview (60 min)
3. Final Interview (60 min)

If the job description rings a bell – take action and apply!

Looking forward to welcoming you to the iGaming world!
Ambitious goals require a quick ability to manoeuvre through changes in the world. Playson is all about that. 🚀

Join us today!

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This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content.

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