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Customer Success & Sales Specialist – Fluent in Ukrainian

AI Summary
Payoneer is seeking a customer success and sales specialist to manage and grow a large portfolio of existing small-business clients. The role uses proactive, outbound, one-to-many engagement to improve activation, retention, cross-sell, and upsell outcomes. The specialist will run commercial conversations from discovery and demos through proposals, negotiations, and closing long-term agreements. Success requires fluent English and Ukrainian, consultative B2B sales ability, financial analysis skills, and confident stakeholder communication. The role also includes webinars, workshops, case studies, reporting, and CRM-based portfolio management.
Remote from
Poland
Salary
Undisclosed
Department
Sales
Employment
Full Time
Experience
Senior
Published
Apply before
9 Dec 2026
Listing views
33
Application actions
3
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Opportunity details

About this role.

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

What you’ll do:

This role operates in a 1-to-many, outbound-led model, managing a large customer portfolio through a combination of automation, lifecycle triggers, and targeted commercial engagement.

  • Manage and grow large pool of small existing client relationships.
  • Proactively strengthen and expand relationships to maximize retention, cross-sell, and upsell across the portfolio, increasing customer value and revenue through tailored engagement strategies
  • Perform outbound outreach, including calls, identify opportunities, activate customers, and drive commercial outcomes
  • Design and execute multi-channel strategies to reach customer segments at the right moment in their lifecycle, creating and qualifying opportunities effectively.
  • Drive retention, and cross-selling initiatives. Identify business opportunities and define go-to-market strategies, leveraging customer insights and market learnings.
  • Build success stories, case studies, and business reports to showcase impact and support internal and external alignment.
  • Lead educational initiatives, including webinars and workshops, to drive ongoing engagement within the portfolio.
  • Own the end-to-end commercial process, including demos, proposals, negotiations, and closing long-term agreements.

What we’re looking for:

  • Bachelor’s degree, preferably in business or engineering
  • Fluent in English and Ukrainian
  • 2+ years of account management, sales, business development or other relevant experience
  • Expertise in developing business cases, financial analyses, and modeling, analyzing and forecasting economic and financial impacts
  • Strong written and verbal communication skills
  • Ability to present a business case to key stakeholders
  • High level of organization, focus, and ability to work under pressure

Extra Points we need from you:

· Experience with CRM platforms like Sales Force and expertise in sales reporting.

· Familiarity with payment industry, ERP; invoicing, reconciliation tools and data-driven platforms.

· Proven track record in working with international clients across diverse industries.

· Experience selling B2B solutions in a highly consultative manner.

The Payoneer Ways of Working

Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further.

Do it. Own it.
Being fearlessly accountable in everything we do.

Continuously improve
Always striving for a higher standard than our last.

Build each other up
Helping each other grow, as professionals and people.

If this sounds like a business, a community, and a mission you want to be part of, apply today.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.

Apply now >

This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content.

Role DNA

A quick view of the complexity, pace, ownership and collaboration implied by the job description.

Job Complexity

4/5
EasyHard

Pace & Pressure

4/5
RelaxedFast-paced

Autonomy Level

4/5
GuidedFull ownership

Communication Load

5/5
IndependentCollaborative
AI insightThe position combines scaled customer-success management with quota-oriented commercial ownership across a large portfolio. It requires independent prioritization, financial business-case development, and persuasive communication in two languages.

Salary analysis

Estimated compensation compared with the broader US market for similar roles.

Estimated job median (per year)Market rate
$55,000
US market range (per year)$45k–$75k
AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer salary was disclosed. The annual period and USD estimates are inferred for a full-time customer success and consultative B2B sales role in Poland; actual compensation may vary based on base pay, incentives, experience, and local employment terms.

Core skills

Skills and capabilities most closely associated with this opportunity.

Sample interview questions
How would you prioritize outreach across a large portfolio of existing customers?

I would segment the portfolio using lifecycle stage, product usage, revenue potential, churn risk, engagement history, and propensity for expansion. I would combine automated lifecycle campaigns with targeted outreach to high-value or at-risk accounts, then review results regularly to refine the prioritization model.

Describe how you would uncover a cross-sell opportunity during a customer conversation.

I would begin with discovery questions about the customer's payment workflows, growth plans, operational bottlenecks, and current tools. I would connect the identified problem to a relevant solution, quantify the likely business impact, and agree on a clear next step such as a tailored demo or proposal.

How do you build a persuasive business case for a stakeholder?

I structure the case around the customer's current challenge, the proposed solution, measurable benefits, implementation considerations, and expected financial impact. I use relevant customer data and simple assumptions, address likely objections directly, and tailor the message to the stakeholder's priorities.

What metrics would you use to evaluate performance in this role?

I would track retention, activation, customer engagement, conversion from outreach to opportunity, cross-sell and upsell revenue, pipeline coverage, win rate, time to close, and CRM data quality. I would also monitor webinar or campaign participation to understand which engagement channels create the strongest outcomes.

How would you handle a customer who is reluctant to engage after several outreach attempts?

I would review prior interactions and usage data to ensure my message is relevant, then vary the channel and offer a concise, customer-specific reason to speak. If engagement remains low, I would place the account into an appropriate nurture sequence while preserving a clear record of outreach and triggers for future follow-up.

This analysis is generated from the job description. Salary estimates, role characteristics and sample answers are guidance, not employer-provided facts.
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