Senior Customer Success Manager, UK

Remote from
Salary, GBP
48,000 - 67,000/yr
Job function
Customer Success
Job type
Full Time,
Job posted
Apply before
17 Dec 2023
Industry
Internet

About TaskRabbit

Revolutionizing Everyday Work

Taskrabbit will never use text or chat applications to conduct interviews. We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video-based interviews with our hiring teams. Communications will always be conducted by taskrabbit.com domain names.

About Taskrabbit:

Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more.

At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love.

Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.

  • Taskrabbit is a remote-first company with employees distributed across the US and EU
  • 5-time Best Places to Work in 2022 by BuiltIn. Including Best Companies in SF, Best Mid-Sized Companies, and Best Benefits
  • DataBird journal’s “Best Places” Best Companies for Diversity, #1 2019 and 2020
  • DataBird journal’s “Best Places” Best Companies for Women, #4 2019 and #1 2020

About the Role:

At Taskrabbit, we recognise that Taskers are at the heart of everything we do. When clients book a task, we want them to have an excellent experience, with a Tasker who has the confidence and knowledge of our platform to provide the best possible service.

Our Tasker Success team helps Taskers achieve their personal tasking goals, and ensure that fulfilment of client bookings remains as high as possible. This includes onboarding Taskers seamlessly, nurturing them, ensuring that they are fully utilised, and working hard to drive a high level of satisfaction. The result is Taskers being higher quality, and more likely to continue using the platform.

As a Senior Tasker Success Manager, you will be responsible for growing and maintaining a high-quality and highly-engaged community of Taskers. You will work closely with data to understand the supply dynamics of your market, and use it to make decisions that drive them to improve. You will implement programmes and communication strategies aimed at enhancing the performance of Taskers in your market, and continuously evaluate these trends within your community.

What you will work on:

  • Building strong relationships with Taskers in your market, especially with those who are highly engaged on the platform.
  • Dive deep into the data to understand the supply dynamics of your market in detail, proactively identify gaps and opportunities in our ability to fulfil tasks for clients, and create plans to address these.
  • Execute communication programmes and tactics to a high quality, later evaluating the impact of these interventions.
  • Provide support, guidance, and feedback to Taskers on their performance, including through in-person office hours with local Taskers once per week.
  • Produce high quality data on Tasker behaviour trends, and report this clearly to the rest of the country team through weekly meetings and other forums.
  • Create and deliver new initiatives to improve your market, supported by well-written documentation that clearly explains your plans.
  • Draft and send communications to Taskers across various channels, and continuously optimise these to positively influence your market’s supply level.
  • Acquire a deep understanding of your Tasker community and the business as a whole, and leverage this knowledge to recommend improvements.

What we are looking for someone who is:

  • An excellent communicator – with the experience and ability to provide updates on market trends at internal weekly meetings.
  • A capable analyst – the ability to interpret data, then use it to make recommendations and decisions. A data-driven decision-maker who enjoys digging into data to understand trends.
  • An enthusiastic “people person” – ready to roll up their sleeves and speak to Taskers on a daily basis, and build rapport with the community.
  • A team player – experience managing and maintaining strong relationships with cross-functional teams, including operations and marketing, to drive results and achieve business objectives.
  • Well organised – and capable of producing accurate and high-quality documentation that describe plans or projects. Ability to manage core tasks independently and deliver work that meets targets and deadlines.
  • A great cultural fit – comfortable operating at a fast pace in an entrepreneurial environment, and driven to succeed. Added advantage if you are familiar with any of the following tools: Looker, Totango, Excel, GSuite.
  • Based in London – and able to travel to various locations (typically IKEA stores) on a weekly basis.

Compensation & Benefits:

At Taskrabbit, our approach to compensation is designed to be competitive, transparent and equitable. Total compensation consists of base pay + bonus + benefits + perks
The annual gross pay range for this position is £48,000 – £67,000. This is the base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits.

You’ll love working here because:

  • Taskrabbit is a Remote-First Company. We value flexibility and choice but also stay committed to regular in-person connection.
  • The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams — people you can be proud to work with!
  • The Values. 
    • Care Deeply. We take time to be present and partner with our team and communities.
    • Level Up. We navigate through ambiguity and go the extra mile.
    • Be A Better Neighbor. We build a diverse and sustainable community and encourage all voices.
    • Lead The Future Together. We value entrepreneurship and are inspired by action.
  • The Diverse Culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average.
  • The Perks. Taskrabbit offers US employees employer-paid health insurance and a 401k match with immediate vesting. Taskrabbit offers EU employees medical insurance. We offer all of our global employees, generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment.

Taskrabbit’s commitment to Diversity and Inclusion:

An Active Commitment to Equity within our Company and Platform.

We are an inclusive community where all who share our mission and values belong. Our anti-racist culture actively strengthens the knowledge, understanding, and awareness of underrepresented experiences and our ongoing allyship commitment. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time.

Taskrabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

Apply now >

Personalised job alerts

Set up personalised e-mail alerts about similar remote jobs

Report jobShare

How to apply

Did you apply? Let us know, and we’ll help you track your application.

See a few more

Similar remote jobs in Customer Success

Job Search Safety Tips

Here are some tips to help you search and apply for jobs safely:
Watch out for suspicious jobs Don't apply for jobs that offer high pay for little work or offer to hire you without an interview. Read more ›
Check the employer's profile Make sure you're applying for a trustworthy job by visiting the employer's profile and learning more about them. Read more ›
Protect your information Don't share personal details like your bank account or government-issued ID on suspicious websites or messengers. Read more ›
Report jobs that feel unsafe If you see a job that seems misleading, inappropriate or discriminatory, report it for going against our policies and we'll review it.

Share this job

FAQ

What position is TaskRabbit hiring for?

TaskRabbit is hiring a remote Senior Customer Success Manager, UK from

What type of employment does TaskRabbit offer?

This is a Full Time role.

Jobicy+ Subscription

Jobicy+

Exclusive, experimental and pre-release features

Free

USD $0/month

For people just getting started

Unlimited applies, interactions, and searches
Access on web and mobile apps
Access to additional tools like Bookmarks, Job Alerts, Applications and more

Plus

USD $8/month

Everything in Free, and:

Ad-Free experience
Direct messaging with Recruiters
Personal career consultant
Go to account ›