Customer Success Program Manager

Remote from: 🇺🇸 USA
Job function: Customer Success
Job type: Full Time,
Job posted: 29 Mar 2024
Apply before: 28 Apr 2024
Industry: Computer Software

Bringing you a better way to build software.

Computer Software
2008

Actively Hiring

Sonatype is the software supply chain management company. We’re on a mission to change how the world innovates by making software development easier. From running the world’s largest repository of Java open-source components (Maven Central) to inventing componentized software development and then software supply chain management to creating the only solution that stops malicious open-source malware in its tracks, we’re constantly leading the industry while helping thousands of customers manage open source every day.

Already used by 15 million developers, we have lofty goals for our technology to be in the hands of every engineering team. And we need you to do that.

Our users are software developers, security officers, and DevOps managers. We offer them subscriptions to valuable software that works. As long as our customers value their investment, they will continue to renew and expand their deployments.

Fortunately, our customers trust Sonatype and value their investments. This is proven by our 90%+ renewal rate — one of the highest renewal rates in the software subscription business. But we choose not to rest on our laurels. If our customers are not optimized, adequately deployed, or have compromised rollouts due to their lack of time, technical know-how/resources, or understanding of best practices – it will inhibit our mutual ability to achieve success. That is why at Sonatype, Customer Success is more than a catchy phrase; it has been in our DNA from the beginning.

As a Program Manager within our Customer Success organization, you’ll play a pivotal role in driving critical initiatives to successful outcomes. Your ability to collaborate across teams, analyze trends, and track initiatives will be essential.

What our Program Manager will do

Working closely with Customer Success leadership to propel strategic business initiatives forward and drive continuous team improvements.
Coordinating and facilitating internal engagements, ensuring alignment across teams.
Identifying, developing, and driving process optimizations that enhance team efficiency.
Engaging cross-functionally with Product, Sales, Marketing, and Support, serving as a representative of Customer Success.
Maintaining transparency by reporting on the health and progress of all initiatives.
Keeping critical business stakeholders informed about milestones, challenges, and successes.
Proactively communicating timely, constructive updates on initiative health and progress.

Experiences and Skills that we are looking for

5+ years of experience with project management-related roles and responsibilities.
Strong verbal and written communication skills are essential.
Skilled in data analysis, allowing you to make informed decisions and drive impactful outcomes.
Ability to thrive in collaborative environments and can work effectively with diverse teams.
Demonstrate an organized approach to handling complex initiatives.
Experience coordinating and facilitating engagements will be valuable.
Familiarity with modern software development life cycles and the tooling used by development organizations to build applications is beneficial.
Bachelor’s degree

Things that We are Proud of

2023 Fast Company Best Places for Innovators
2023 Leader in Forrester-Wave for Software Compensation Analysis
2023 Gartner’s Magic Quadrant
2023 Software Report’s Top 100 Software Companies
2023 BuiltIn Best Places to Work
2022 Frost & Sullivan Technology Innovation Leader Award
2022 PeerSpot Silver Peer Award in Software Composition Analysis
2022 Tech Ascension Best DevOps Security Solution Award
2022 NVCT Cyber Company of the Year
Company Wellness Week—We shut down company operations for a week to enable all employees to pursue personal growth and enjoy much-needed and deserved rest.
Diversity & Inclusion Working Groups
Parental Leave Policy
Paid Volunteer Time Off (VTO)

Apply now >