I am a friendly and empathetic sales and customer service professional with experience supporting customers through inbound and outbound calls, emails, and text messages.
I have worked in financial services, sales, business development, and inside sales environments. My experience includes handling customer inquiries, managing leads, setting appointments, cold calling, and product selling.
I am skilled at understanding customer needs, resolving conflicts, and building positive relationships that support customer satisfaction and loyalty. I communicate clearly and remain calm when addressing concerns.
I have experience using CRM systems, sourcing leads through online platforms, and completing back-office email tasks. I am also familiar with transaction inquiries, refunds, tip adjustments, missing-fund investigations, and POS terminal troubleshooting.
I am motivated to continue growing in sales and customer-facing roles where I can use my communication, problem-solving, and time-management skills to contribute to business results.
