HR Assistant / Administrator

I book, reschedule, and confirm patient appointments while maintaining accurate clinic schedules. I respond to patient telephone calls, emails, and in-person enquiries in a professional and supportive manner.

I maintain patient records in line with NHS data protection requirements and coordinate with radiographers, clinicians, and ward staff regarding referrals. I support efficient patient flow across the radiology department.

I resolved customer queries and complaints promptly while maintaining a high standard of customer service. I processed transactions accurately and handled cash and payments carefully.

I supported stock availability through replenishment and merchandising. I worked collaboratively with colleagues to meet daily targets and maintain smooth store operations.

I delivered personal care, mobility assistance, and medication support in accordance with individual care plans. I maintained client confidentiality, dignity, and respect at all times.

I followed compliance and safeguarding requirements and built positive relationships with clients, families, and colleagues through empathetic communication. I also prepared meals and organised social activities to support client wellbeing.

I managed core office administration activities, including filing, record keeping, correspondence, meeting coordination, scheduling, and travel arrangements. I helped improve day-to-day operational efficiency through organised administrative support.

I supported financial administration through invoicing, expense tracking, and reporting. I also assisted with project coordination and communicated with vendors and suppliers to keep work on schedule.

I provided front-desk support by handling telephone calls, visitors, and general enquiries. I managed schedules, appointments, and internal communications.

I created a professional and welcoming first impression for clients and visitors. I supported smooth reception operations through reliable communication and administrative coordination.

Postgraduate study in Business and Management.

Diploma in Early Childhood Care and Education.

Bachelor of Commerce degree.