I am a results-driven Executive Assistant, Customer Success Manager, and Operations professional with more than seven years of experience supporting founders, clients, and distributed teams. I have worked across business coaching, wellness, e-commerce, finance, construction, hospitality, and advertising environments.
I specialize in executive calendar and inbox management, client onboarding, customer success, project coordination, CRM administration, and operational support. I am comfortable managing competing priorities, maintaining confidential information, and ensuring stakeholders receive timely, professional communication.
I have coordinated websites, CRM workflows, AI receptionist implementations, cold email campaigns, direct-mail initiatives, branding assets, and calendar integrations. I also create SOPs, process guides, trackers, reports, and documentation that improve workflow consistency and visibility.
I bring experience with marketing operations, lead generation, campaign support, website and e-commerce coordination, social media content, Canva design, research, and vendor management. My work has included supporting cross-functional teams of designers, developers, list builders, campaign specialists, contractors, and internal operations teams.
I am known for taking ownership, organizing complex workflows, resolving issues proactively, and building positive relationships with clients and teams. I have maintained high client satisfaction, exceeded KPIs, and supported reporting workflow improvements that increased efficiency by 40%.
Based in the Philippines, I have extensive experience supporting international remote teams across U.S. time zones. I am prepared to contribute reliable executive support, customer success management, and operations coordination in a remote professional environment.
