HR Workforce Strategy, Operations & Analytics Manager

Lead strategic workforce programs and business transformation initiatives supporting talent planning, organizational effectiveness, employee experience, and executive decision-making. Partner with HR and business leaders to define and improve organizational health, workforce effectiveness, governance practices, and retention-risk visibility.

Designed and launched workforce analytics products, including Talent Snapshot and Model Organizational Health reviews, executive dashboards, scorecards, and talent-risk frameworks. Expanded secure self-service analytics access to more than 100 HR partners and stakeholders, reducing ad hoc requests by an estimated 25–40% and improving time to insight by more than 30%. Coach rotational associates and newly hired analysts through onboarding, training, and one-on-one mentoring.

Aligned hiring strategies with workforce demand, recruiting roadmaps, and business objectives. Led recruiting consultation, pipeline management, onboarding coordination, and process-improvement activities for key programs.

Delivered data-driven insights on talent trends, pipeline performance, and hiring outcomes to support leadership decisions and workforce planning. Completed hiring for key programs approximately two weeks ahead of plan.

Supported enterprise workforce analytics, organizational effectiveness, HR operations, and workforce planning across HR and business stakeholder groups. Developed workforce reporting structures, executive workforce insights, infographic materials, communication tools, and self-service analytics resources.

Led reporting governance, process improvement, workflow automation, and analytics administration initiatives to improve consistency and scale. Partnered with HR, Compensation, Benefits, Talent Acquisition, Finance, Technology, Payroll, and Operations teams to translate workforce requirements into solutions.

Managed workforce forecasting, staffing models, scheduling, and capacity planning to support operational decision-making. Developed and applied workforce planning practices to align staffing capacity with business demand.

Applied real-time workforce analytics and collaborated with technology teams supporting workforce management solutions. Supported data-driven operational planning and resource allocation.

Managed complex customer and benefits-related cases within retirement and financial services environments. Provided customer-facing support across retirement, payroll, and benefits services.

Implemented customer-experience-focused process improvements while managing sensitive service needs. Built foundational expertise in operations, benefits administration, and client support.

Lead communications, public relations, digital engagement, board announcements, event messaging, and stakeholder communications for the organization. Support collaboration with volunteers, coaches, families, and community stakeholders.

Develop social media strategy, content calendars, website content, platform-expansion initiatives, and branded Canva materials. Research and prepare grant applications, while supporting sponsorship visibility, fundraising communications, and community outreach.