Inside Sales Specialist / Account Executive / Senior Business and Sales Development Specialist /

Executed outbound prospecting and multi-channel communication strategies, converting cold outreach into qualified discovery meetings with a 2% to 5% cold-call-to-meeting conversion rate. Conducted structured BANT discovery calls to identify customer requirements, align solutions, and qualify opportunities for sales partners.

Maintained detailed prospect activity and pipeline records in HubSpot CRM and Acumatica ERP. Drove inbound and outbound campaigns, supported sales handoffs, and collaborated with warehouse, inventory, and management teams to ensure product availability and smooth administrative execution.

Achieved a 5% lead-to-sale rate by quoting 20 of every 100 qualified prospects and closing five full deals. Sustained a 20% to 30% quote-to-close ratio and generated a 10% to 25% closed-deal rate across qualified inside-sales opportunities.

Expanded the assigned territory by securing more than 800 new accounts through proactive lead generation, strategic account management, field sales activity, and market development. Increased territory revenue by 200%.

Managed and retained a portfolio of more than 800 clients over 17 years, maintaining a 98% customer retention rate through ongoing relationship management, customer service, and repeat-business development.

Conducted client visits, product demonstrations, and sales negotiations to introduce product lines and develop new markets. Prepared market analyses, sales activity reports, and territory forecasts to support business planning and sales strategy.