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Confidential Professional
Confidential Professional

IT Director | Head of IT | Global IT Operations & People Leadership

Actively looking · Member since 30 Oct 2026
Location
Spain
Desired salary
from 75k EUR/yearly
Work preference
Hybrid / Full Time, Contract, Freelance, Temporary
Experience level
Senior

About

Professional summary

I am a people-focused IT Director and global IT operations leader with extensive experience across Corporate IT, infrastructure, cloud operations, digital workplace services, and mission-critical customer support. I build accountable, high-performing teams and scalable operating models that enable organizations to grow securely and reliably.

I have led global IT functions across EMEA, AMER, and APAC, managing distributed engineering teams, vendor performance, service delivery, budgets, governance, and operational resilience. My leadership approach combines technical depth with a strong focus on people development, ownership, and continuous improvement.

I have delivered major transformations in identity and access management, endpoint management, service management, cloud operations, and workplace technology. I have improved onboarding, reduced ticket volumes and security incidents, strengthened audit readiness, and implemented automation that saves meaningful operational time.

My background includes leadership roles at Swiss Re, Devo, Oracle, and Sun Microsystems. I have managed large-scale environments supporting thousands of employees and business-critical applications, including cloud migrations, M&A integrations, 24x7 operations, and enterprise collaboration platforms.

I am experienced in building teams from the ground up, defining service models, developing engineers into DevOps and SRE practitioners, and aligning technology investments with business outcomes. I am open to remote or hybrid leadership opportunities where I can lead global IT, digital workplace, cloud operations, or corporate technology organizations.

Skills

36 capabilities

Tech stack & tools

Working toolkit

Collaboration

Communications

Data Stores

Experience

Career history

Senior Service Delivery Manager – Digital Workplace Private company

Oversaw operations, vendor performance, and service resilience for Messaging, Workplace, and GenAI platforms used by 14,400 employees and supported by approximately 100 engineers globally.

Reduced operational-risk approval time from three weeks to one week through improved documentation and stakeholder alignment. Maintained a 96% change-request quality rate for 12 months, enabled a Microsoft 365 Copilot rollout following a 3,000-user pilot, supported ChatGPT Enterprise readiness, and managed SOC 2 access recertification for more than 20,000 identities.

Director of Corporate IT Private company

Led global Corporate IT across AMER, EMEA, and APAC as a senior leadership team member reporting to the CISO. Managed €1.5M in OPEX/CAPEX and administered Google Workspace, Slack, and Zoom.

Built the Corporate IT function from one technician into an eight-person global engineering team. Established Service Desk, IT Operations, PMO/Business Relationship Management, and the company's first IT cost center.

Reduced onboarding from five days to one day through HRIS-SailPoint integration, RBAC, SSO, MFA, MDM, and automated device provisioning. Reduced ticket volume by 30%, avoided ServiceNow costs through Jira Service Management, and reduced security incidents by approximately 75% using Zero Trust, IAM, EDR, and UEM controls.

Senior Manager, Cloud Compute Operations Private company

Built and led OCI Cloud Operations for EMEA with global 24x7 responsibilities in Oracle's large-scale enterprise environment. Operationalized 100 internal and external applications across production, DevOps, HR, and laboratory environments.

Enabled the final NGCC go-live after an AWS-to-OCI migration, eliminating approximately $250K in monthly AWS costs. Established an operations capability framework spanning DBA/Exadata, Linux, Git, Terraform, Kubernetes, and Chef while developing engineers toward DevOps and SRE practices.

Managed an approximately $1M annual EMEA infrastructure budget and helped deliver around $150K in savings through lifecycle modernization, decommissioning, M&A consolidation, and infrastructure optimization.

Manager, Infrastructure Specialized Hosting & InfraOps Private company

Created and led three regional teams across EMEA, AMER, and APAC for global 24x7 infrastructure delivery. Managed multi-site engineers and led deployments and M&A activities without service disruption.

Designed a global gatekeeper model using Confluence and PagerDuty rotations for approximately 200 engineers and managers. Introduced an engineering skills matrix to improve routing of Service Desk requests, alerts, P1/P2 incidents, and escalations, reducing critical-service resolution time from approximately two weeks to five days.

Modernized operations across approximately 50,000 Microsoft servers through recurring SCCM patching and deployment. Defined business-aligned severity criteria, SLA/SLO/TTR/MTTR measures, SOPs, and knowledge-sharing practices.

Principal Engineer & Technical Lead Private company

Delivered a secure global virtualized Samba platform on Oracle Enterprise Linux with Oracle IDM/LDAP for approximately 140,000 employees. Served as project manager and technical consultant, completing the delivery in under six months.

The VM-based implementation simplified maintenance, retired 60 legacy servers, and reduced licensing costs through open-source technology. Directed global M&A and infrastructure deployments, coordinated field engineers worldwide, and mentored more than 200 engineers through KCS, Confluence, documentation, and support governance.

Senior Systems Engineer / Mission Critical Engineer Private company

Built Sun's first Linux/x86 enterprise support capability for premium mission-critical customers following the Cobalt acquisition. Defined operating models, training, and global support standards.

Trained Tier 1 through Tier 4 engineering teams worldwide on Linux and x86 technologies and received Sun's Best Presentation Award for Linux Kernel Troubleshooting. Supported data-center operations across France, Spain, and Portugal and provided multilingual 24x7 support to strategic customers.

Progressed from Support Engineer to Mission Critical Engineer, guiding technicians and field engineers through on-site installations, hardware and software incidents, and complex escalations.

Education

Learning history
No education data available.

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