Administrative Specialist | Operations Coordinator | Back Office | Customer Success

Coordinated administrative and operational activities for the after-sales department, including the preparation of technical reports, service documentation, quotations, budgets, and contracts.

Managed work orders and monitored pending and completed technical services. Coordinated daily schedules and weekly assignments with technical teams.

Maintained communication with property managers, management teams, suppliers, and clients. Handled customer complaints, warranty claims, and service incidents, ensuring appropriate follow-up.

Organized administrative records, monitored service documentation, supported team supervision, and trained technical personnel on the Binsa reporting platform.

Managed administrative documentation, customer records, and institutional procedures.

Prepared quotations, technical reports, and budgets for public-sector tenders. Coordinated weekly activities and administrative tasks according to project requirements.

Managed supplier communications, purchase orders, invoices, and delivery documentation. Provided administrative support and customer assistance to SME clients.

Advised customers on products, services, promotions, and commercial conditions.

Processed customer registrations and updated records using the BCCS platform. Verified documentation and requirements for product and service activation.

Managed customer inquiries and complaints while maintaining control of assigned assets and equipment through the Warrant system.

Provided customer support to Sedapal users, handling inquiries, complaints, and service requests.

Registered and verified customer cases and supporting documentation. Coordinated appointments for inspections, conciliations, and complaint-related procedures.

Ensured accurate information registration and appropriate follow-up of customer cases.

Completed secondary education.

Completed English language studies.