Virtual Administrative Assistant | Customer Service and Commercial Support

I handled requests from internal and external users through phone calls and email, providing guidance and follow-up. I coordinated candidate invitations and interview schedules for recruitment processes.

I organized, updated, and digitized administrative and hiring documentation to improve access to information. I also followed up on supply requests, orders, and deliveries with vendors across company departments.

I supported the onboarding of new employees by guiding them through the internal application and verifying completion of their assigned activities.

I provided administrative and customer support through phone calls, email, and request follow-up. I maintained documentation, correspondence, and databases for internal processes.

I coordinated appointments and recruitment interviews, supported order tracking, and assisted with day-to-day operational tasks. I was promoted to Administrative Analyst in January 2023.

I responded to external customer inquiries and requests, providing guidance and directing cases toward resolution. I received and assisted internal and external clients in a timely manner.

I registered, digitized, and updated invoices from healthcare service providers and agreements in the system. I also updated databases and supported general administrative activities.

I sold products and services through personal projects and followed up with contacts using digital channels. I used CRM tools, WhatsApp Business, and social networks to register, update, and follow up with customers and leads.

I created organic content for TikTok and Instagram and edited videos using CapCut to support digital promotion and customer engagement.

I worked as a receptionist and administrative support professional, assisting with front-desk and general office activities.

I supported the organization of administrative tasks and provided service to visitors and internal stakeholders.

Technologist program in Administrative Management.

Technical program in Administrative Management.

Training in online sales strategies.

Training in communication skills for difficult conversations.

Digital marketing training.