I am a customer service and administration professional with over eight years of customer-facing experience. I specialize in responding to enquiries, resolving service-related concerns, and delivering positive customer experiences.
I have extensive experience supporting customers at MultiChoice Nigeria, where I manage issues from initial contact through resolution. I provide clear product and service information, guide customers through self-service options, and follow up on outstanding concerns.
I am skilled in customer relationship management, complaint resolution, escalation management, stakeholder communication, and customer retention. I take ownership of issues and work collaboratively with internal teams to achieve timely outcomes.
My administration background includes managing day-to-day school operations, maintaining records, coordinating communications with parents and external stakeholders, and supporting policy compliance. I have also contributed to marketing and enrolment initiatives.
I bring strong verbal and written communication, problem-solving, time-management, and interpersonal skills. I am committed to providing responsive, professional, and service-focused support that builds lasting customer relationships.
