I am an Information Communication Technology graduate with experience in data encoding, customer service, human resources administration, payroll, and accounting support.
I have worked with customer inquiries, escalations, account and billing support, case documentation, and ticketing systems. I focus on providing accurate updates and resolving concerns with empathy.
I have experience managing personnel records, supporting recruitment activities, scheduling interviews and orientations, monitoring attendance, and processing payroll for large employee groups.
My technical foundation includes hardware and software troubleshooting, network troubleshooting, programming fundamentals, spreadsheet data entry, and email communication.
I am seeking an opportunity with a progressive organization where I can apply my technical knowledge, administrative skills, and customer support experience while continuing to grow in information technology.
Resolved inbound customer inquiries using CRM and knowledge base resources. Supported customers with account, billing, and product-related concerns.
Managed escalations, de-escalated issues, documented customer interactions, and maintained accurate case records in ticketing systems. Delivered clear case updates and handled complaints with empathy.
Managed personnel records and supported hiring processes, including resume reviews, interview setup, and new-hire orientation scheduling. Prepared required forms and reviewed employee handbooks and benefits with new employees.
Reviewed daily employee attendance, submitted attendance records to accounting for review, and processed payroll for 279 employees.
Encoded transactions into the accounting system and prepared incentives and payroll for 213 employees.
Checked receipts for refunds and reimbursements, supported operational responsibilities, and arranged meetings for employee-related concerns.
Accurately entered job information into relevant spreadsheets and communicated completed work to immediate superiors through email.
Printed and released NCI certificates to clients while maintaining accurate administrative records.
College Graduate, Information Communication Technology
Completed a college program in Information Communication Technology in Marikina City.
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