I am a sales, customer service, and administration professional with experience across B2B and B2C sales, customer care, social media marketing, quality coaching, leadership, and real estate. I build productive client relationships through clear communication, active listening, and a solution-oriented approach.
I have worked in demanding customer-facing environments, including telecom, retail, service operations, and sales. These roles have strengthened my ability to handle inquiries, resolve issues efficiently, and remain professional under pressure.
As a CSR Lead and Quality Coach, I developed experience guiding colleagues, evaluating service quality, identifying improvement opportunities, and making effective decisions in fast-paced operations. I value accountability, discipline, and respect for established processes.
I enjoy challenging situations that require analytical thinking, strategic decision-making, and practical problem-solving. I adapt quickly to changing environments and stay focused on achieving customer satisfaction and commercial results.
I am energetic, motivated, loyal, and committed to continuous development. My background in martial arts and sports has reinforced my resilience, self-discipline, stress management, and perseverance.
I am currently working in B2B and B2C sales and remain focused on expanding my commercial, customer service, and leadership capabilities.
I work in B2B sales, engaging business customers and supporting commercial growth through professional communication and relationship building.
I apply consultative selling, problem-solving, and customer service skills to understand client needs and present suitable solutions.
I work in B2C sales, communicating directly with customers and supporting sales conversion through clear, customer-focused interactions.
I use my sales and service background to identify customer needs, address concerns, and maintain a professional experience.
I provided customer care support for Westwing customers, handling service inquiries and helping resolve customer concerns.
I maintained clear communication and a solution-oriented approach while working in a customer-facing environment.
I worked in real estate, supporting customer interactions and sales-related activities within the property market.
This role strengthened my consultative communication, relationship-building, and negotiation-oriented skills.
I delivered customer care support for Weinor, responding to customer questions and helping ensure effective issue resolution.
I worked with professionalism, patience, and attention to service quality in customer interactions.
I served as a Customer Service Representative Lead and Quality Coach, supporting service operations and helping colleagues improve performance. I identified areas for improvement, provided coaching, and contributed to quality-focused decision-making.
The role strengthened my leadership, analytical thinking, stress management, and ability to make quick and effective decisions in demanding environments.
I worked in both B2B and B2C sales, communicating with prospective and existing customers to support sales activity and client relationships.
I also supported social media marketing activities, combining commercial communication with online promotion and customer engagement.
I worked in customer care for Telenet, assisting customers with inquiries and providing service-oriented support.
I developed experience in clear communication, problem resolution, and handling customer interactions in a fast-paced environment.
I worked as an administrator at Glaswerken, supporting daily administrative activities and organizational processes.
This experience developed my attention to detail, responsibility, coordination, and professional communication skills.
I performed door-to-door sales for Lampiris, approaching potential customers directly and presenting service offerings.
The role strengthened my confidence, resilience, persuasive communication, and ability to manage objections.
I worked in clothing stores and factories, gaining early experience in retail and operational work environments.
I developed discipline, adaptability, teamwork, and the ability to work reliably under changing conditions.
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