Human Resources and Administrative Operations Professional

Managed daily and weekly employee and client scheduling, coordinating staffing availability, clinical services, and operational requirements. Oversaw schedule verification, adjustments, and approvals in MeasurePM to support accurate payroll processing.

Collaborated with clinical leadership and multidisciplinary teams to maintain coverage, resolve scheduling conflicts, and reduce service disruptions. Served as a liaison among management, employees, and families while maintaining confidential records, front-office operations, communications, documentation, inventory, and equipment needs.

Delivered relationship-focused service to members, guests, and internal teams in a welcoming front-desk environment.

Managed membership transactions, account updates, payments, and confidential member information. Resolved member concerns professionally and developed positive community relationships.

Provided confidential administrative support in a legal environment, coordinating calendars, court appearances, and deadlines for multiple attorneys.

Prepared legal correspondence, conducted research, and maintained organized case documentation.

Provided high-level executive support through calendar management, meeting coordination, travel planning, and confidential communications.

Coordinated corporate travel logistics, including aircraft-related expenses, while prioritizing competing executive requests.

Provided direct executive support to the City Manager and Deputy City Managers, coordinating calendars, official meetings, travel, and cross-departmental activities.

Served as a liaison among executive leadership, municipal departments, elected officials, and community members. Prepared City Council agendas, meeting materials, correspondence, sensitive documentation, purchase orders, invoices, petty cash records, and event logistics.

Supported HR, finance, and other departments through records management, presentations, correspondence, and customer issue resolution.

Maintained filing systems according to established records-retention procedures.

Coordinated schedules for clinicians and therapy staff in a clinical support environment.

Supported insurance and Community Mental Health billing, confidential records management, and supply inventory.

Bachelor of Science in Human Resources, in progress. Honor Roll and National Society of Leadership and Success.