Senior Human Resources Professional

Provide strategic and operational HR leadership for a nationwide workforce of 166 employees. Lead a six-member HR team and oversee recruitment, workforce planning, employee relations, performance management, compensation, benefits, payroll, compliance, policy development, and Learning & Development.

Administer monthly payroll and employee benefits, including health insurance and group life insurance. Lead the performance-management cycle for approximately 100 employees, including objective setting, KPI alignment, appraisals, feedback, ratings, and development planning.

Developed and implemented more than 20 HR policies, procedures, and SOPs. Lead training needs analysis and developed more than 12 structured learning programmes, delivering or coordinating training for over 100 employees across five locations.

Manage HR processes through BREATH HR, maintain confidential employee records, advise managers on disciplinary and employee-relations matters, and develop job descriptions, onboarding materials, employee forms, policies, and training resources.

Led HR operations for a group workforce of 110 employees across six business units. Partnered with unit heads to align HR operations, employee-management practices, and workforce requirements with organizational and commercial objectives.

Led a three-member HR team and coordinated recruitment, payroll, employee records, performance management, employee development, attendance, leave administration, onboarding, and exit processes.

Managed more than 60 recruitment and selection processes across group companies, from workforce requirement identification and candidate assessment through selection and onboarding. Implemented HR policies and procedures to improve consistency across business units.

Supported management with confidential correspondence, employee concerns, staffing requirements, and employee-related decision-making.

Led a four-member corporate sales team, providing direction for client acquisition, relationship management, and commercial opportunity development.

Managed client relationships, participated in contract negotiations, developed departmental policies and procedures, and delivered presentations to prospective clients and stakeholders.

Researched target markets and identified new business-development opportunities. Developed market-entry initiatives, quotations, commercial proposals, and team business-development goals.

Supported management decision-making through market research, opportunity analysis, and commercial strategy development.

Supervised a two-member customer service team and coordinated customer enquiries, service issues, and customer-satisfaction activities.

Monitored feedback, supported service-quality improvements, oversaw debt follow-up and price-confirmation communications, and provided operational support to customer-facing employees.

Coordinated daily administrative and operational activities, supervised staff, managed client relationships, and maintained transaction records.

Supported the efficient delivery of office operations and administrative processes.

Supported executive office operations, including payroll preparation, leave administration, recruitment interviews, confidential records management, and official correspondence.

Provided administrative support to the Assistant General Manager and maintained confidential documentation.

Planned and delivered Commerce and English instruction for secondary school learners in Sokoto and Lagos.

Developed learning materials and assessments, monitored learner performance, and provided developmental feedback.

Managed weekly financial lodgements and disbursements for the organization.

Maintained financial records and prepared monthly financial reports.

Presented weekly radio programming, including current-affairs segments.

Developed research, interviewing, communication, and public-presentation skills.

Master of Business Administration in Human Resources Management.

Bachelor of Science with honours in Education, specializing in Business Studies.

Secondary school certificate.