Business analyst

Resolved stakeholder problems and inquiries by partnering with them
● Ensure smooth project progress by effectively communicating updates and translating requirements to internal and external stakeholders
● Collaborated with business and IT stakeholders to identify and leverage opportunities for utilizing information technology to enhance services, processes, and products
● Reviewed and analyzed business requirements, documenting detailed system functionality, workflows, and program functions
● Translated stakeholder business goals and requirements into meticulously documented deliverables, ensuring seamless alignment with business applications and processes
● Conducted personalized one-on-one sessions with internal management teams, adeptly interpreting their incident resolution requests and establishing a robust knowledge base for future troubleshooting

Extracted and manipulated data from various healthcare systems (EMR, EHR, etc.) using SQL queries and data extraction tools
● Collaborated with stakeholders to gather and document data requirements, ensuring alignment with organizational goals and regulatory guidelines
● Developed and maintained reports and visualizations using business intelligence tools to facilitate data-driven decision-making
● Assisted in the development and implementation of data quality control processes to ensure data accuracy and integrity.
● Presented analysis findings and recommendations to key stakeholders through reports and presentations.
● Provided training and support to end-users in accessing and interpreting healthcare data

Documented and maintained event records for accurate volume reporting, enabling comprehensive tracking and analysis of business performance, leading to informed decision-making and cost optimization
● Orchestrated the setup, monitoring, and optimization of advertising campaigns within the proprietary internal system, ensuring seamless performance and attainment of critical benchmarks
● Offered robust reporting and conducted thorough data analysis, proactively proposing actionable insights and recommendations to optimize campaign performance and maximize return on investment
● Reviewed BRDs and followed established processes to ensure comprehensive documentation without gaps
● Managed projects by developing project plans, tracking milestones, and resolving conflicts

Developed and analyzed business metrics to identify improvement opportunities, enhancing efficiency and productivity
● Provided project support, ensuring successful implementation within defined timelines and budgets
● Provided dedicated support and oversight for day-to-day transactional functions of branch and corporate SAP users, ensuring seamless operations and high user satisfaction
● Played a pivotal role in spearheading operational enhancements and fostering business success by driving continuous process improvements and demonstrating an unwavering commitment to operational excellence initiatives
● Fostered strong partnerships with Accounting Support, Operations Support, and Service Support teams to align business processes, streamline communication, and elevate the level of customer service