Customer Service Representative

● Ensure cleanliness of the reception area
● Receive and sort mail and deliveries
● Collect detailed information from all patients
● Schedule and maintain appointments
● Handle all front desk coordination with customers both internal and external

● Organized merchandise to ensure the maintenance of orderliness
● Promoted products and services to potential customers
● Completed in store and online sales
● Assisted with store marketing and visual displays
● Held knowledge of store's daily sales plans and conversion rates to push and reach
the store's goals

● Managing large amounts of inbound and outbound calls in a timely manner.
● Following call center “scripts” when handling different topics.
● Identifying customers' needs, clarifying information, researching every issue and
providing solutions.
● Build sustainable relationships and engage customers by taking the extra mile
● Keep records of all conversations in our call center database in a comprehensible
way
● Frequently attend educational seminars to improve knowledge and performance
level
● Meet personal/team qualitative and quantitative targets

● Obtain, enter, and process patient information in Intergy
● Provide outstanding customer service to all of our patients
● Work as a team to properly complete a DSI for each baby
● Office duties include answering phones, room patients, and maintain a friendly
and clean environment for all patients
● Provide outstanding customer service to all of our patients

● Accurately enter and verify patient demographics and billing at the time of check in
● Assure that clients properly fill out and sign all relevant insurance forms
● Perform insurance verification
● Collect patient co-pays at time of visit
● Quickly and effectively answer telephones and schedule patient appointments

Member of Future Business Leaders of America