Administrative

• Responsible for distributing weekly reports to agents
• Correct, verify, and delete non-required data and combine data from several different sources
• Submit information into spreadsheets
• Ensures data entry is done in a timely manner and is error-free.
• Responds to inquiries regarding entered data.
• Contacts preparer of source documents to resolve questions, inconsistencies or missing data.
• Audits database for discrepancies.
• Managing 25-40 insurance agents
• Identifying and recruiting talent to help increase sales in the senior market
• Training new agents on the products and sales tools that American Health Marketplace offers
• Effectively leading and coaching agents to meet or exceed sales goals
Duties/Responsibilities:
• Explain features and advantages of medical plans to promote an application for insurance
• Recruiting, screening, and training new agents
• Ensuring all staff exercise good time management
• Counsel your sales team members, evaluate their performance and provide feedback for improvement • Analyzing performance and drawing up action plans
• Establishing strong relationships with staff and clients
• Lead our sales team by setting a sales plan for each sales agent, identifying individual sales targets, assigning sales territories, and overseeing training programs to make sure they’re successful
• Present sales reports to the team that accurately represent sales efforts including sales progress and volume to forecast future goals more accurately
• Cultivate long-lasting customer relationships to meet customer needs, and mitigate any complaints to ensure continued business
• Continue company growth by identifying new sales opportunities, emerging markets, and lead generation programs
• Assess the marketing potential of new and existing carriers, considering statistics and expenditures. • Always keep agents informed of real and potential issues while being proactive
• Obeying agency regulations, guidelines, and policies, and ensuring staff do the same

October 2018 to September 2020
Provide admin and high-level technical support to internal staff and executive leadership in a regulatory environment. Managed consumer inquiries and actively manage client database.
• Monitor/ Manage remote sales insurance Agents.
• Maintain Attendance for over 80+ Agents
• Create and maintain spreadsheet, Doc... etc
• Resolve issues received through phones, emails, and personal inquiries in a professional manner
• Troubleshoot and diagnose PC's and office equipment's to enhance functionality and business operations • Develop reports and manage customer database while adhering to best practices and security protocols.
• Maintain and create claim logs and analyze daily service level agreements SLA's
• Handling of new policy issues, premium billing and providing support to enforce policies.
• Assist in the production and publication of reports manuals, technical procedure and system user manuals.
• Prepared correspondences & maintained client appointment logs and records and provided ongoing support to build rapports and disseminate information.
• Received a 98% on customer support evaluation rating

Improve the operations of the region's top store location through smart inventory management, marketing and customer service management techniques.
• Diagnosed and resolves basic technical hardware and software issues involving internet connectivity & POS configuration
• Completed appropriate paperwork, documentation, and system entry without errors.
• Provided leadership through identifying problems, researching answers, and guiding employees through corrective steps
• Increased store sales by 22% over a six-month period through strategic planning, effective merchandising and cost cutting measures.
• Developed a customer centric atmosphere to coincide with the company's overall mission and successfully handle escalated concerns.
• Managed 25 employees with minimal turnover and enhance productivity through training and development techniques.

Provided expert advice and gave the highest level of customized service possible to each individual shopper
• Point of Sale (POS) and opening and closing procedures.
• Maintained established merchandising standards, including window, sales floor and promotional displays.
• Evaluated and analyzed warranty reports with technical team members.
• Resolved problems and/or discrepancies which may involve research and data collection. • Provided administrative support to technical staff.

• Gave personalized attention and provided advanced knowledge of products. • Worked with each client to define his or her individual style for an enhanced

Created welcoming, positive customer experience while entering sales at front cash registers • Handled Point of Sale (POS) transactions and troubleshoot those systems if needed.
• Implemented safety measures as it relates to fuel containment and spill policies
• Cash, Inventory management and merchandising to achieve daily sales target
• Analyzed and resolved work problems and assisted workers in solving work problems.