HR Professional

• Consult on an as needed basis while attending MBA program full time.
• Developed a strategy to open satellite office and merge sister office of 3 managers and 8 employees to align with company growth goals.
• Provided guidance on employee relations, audit compliance, and vendor relations.

• Managed HR operations across 3 departments to ensure compliance and support daily operations including payroll, performance management, compensation, employee relations, talent acquisition and succession planning.
• Led and coached a team of 3 managers and 15 employees across 3 departments with weekly and monthly 1:1 check-in sessions and company-wide meetings to increase engagement.
• Collaborated with department managers to identify training and development needs and implemented performance management programs, including performance reviews, feedback, and training programs to drive employee career growth, engagement and reduce turnover.
• Set KPIs aligned with company goals and shareholder vision by growing recurring revenues by 10% through maintenance programs and rental agreements.

• Managed HR responsibilities for 15 employees among 3 departments, including talent acquisition, benefits, compensation, employee relations, payroll, and A/P.
• Oversaw and managed 2 CRM system transitions to DMS to improve customer experience, increase efficiencies, and drive revenue growth.
• Built company P&L to track departmental performance, created budgets, and implemented strategies to streamline organizational structure to reduce overhead expenses by 25%.
• Developed and presented quarterly reports for shareholders to address financial and operational growth, setbacks, and identify needs aligned with company vision.

• Managed team of 3 employees and provided comprehensive HR support to 25 employees across 3 departments, overseeing record management, talent acquisition, benefits, compensation, and employee relations.
• Developed and implemented company mission statement and values, 15 job descriptions among 3 departments, a 30-page handbook, trackable PO & inventory system, departmental performance metrics tracking, and 20 SOPs to align with company objectives.
• Restructured account receivables process, resulting in a 15% reduction in collections debt and improved cash flow management.