Chief Operating Officer/ Director Of Human Resources

• Orchestrated a comprehensive organizational overhaul initiative, resulting in a 30% reduction in overhead expenses and enhanced operational efficiency
• Formulated and executed a talent acquisition strategy that boosted the company's hiring rate by 25% and reduced employee turnover by 10%
• Analysed and evaluated competitive market information and researched external labor market trends.
• Consulted with HR business partners and unit directors to develop an inclusive work environment and provide guidance on individual situations, cross-cultural conflicts, or disputes
• Led the implementation of HR-related items in our divisional Diversity, Equality & Inclusion (DEI) plan and strategic objectives including developing communication and feedback mechanisms
• Participate in market/salary surveys to collect competitive pay data; determine relevant markets and the validity of data collected.
• Analysed collected job information to determine market rates.
• Reviews, edits, and prepares job descriptions; provides input to job design and makes salary structure recommendations.
• Responsible for the design, development, and costing of compensation programs.
• Designs base pay, variable, and special pay programs that support business needs, e.g., commission and retention plans.
• Administers and leads various compensation processes, including incentive payments, job evaluation, annual base pay, and bonus cycles.
• Directed the creation and implementation of a comprehensive employee training and development program, resulting in a 20% increase in employee productivity and a 10% decrease in absenteeism rates
• Managed intricate labor relations agreements with a major union, leading to higher employee satisfaction levels and lower labor costs
• Managed large HR projects throughout the Southeast region and California over the last 10 years.
• Conducted rigorous sourcing, qualification, and screening interviews of job candidates, utilizing human resources management system software to maintain employment records
• Maintained compliance with equal employment opportunity and affirmative action guidelines and laws, while effectively addressing harassment allegations, work complaints, and other employee concerns
• Spearheaded recommendations for the improvement of the organization's personnel policies, ensuring alignment with industry standards

• Execution of an employee engagement communication plan, including virtual and on-site events.
• Successfully strategized and executed advertising campaigns across various mediums including online and print, to drive business growth.
• Conducted comprehensive market research to identify ideal markets for products and services.
• Worked closely with customers to determine relevant marketing offerings and strategies for business needs.
• Collaborated with cross-functional teams to coordinate and execute strategic marketing activities.
• Monitored projects against budgets and timelines, proactively keeping team and assignments on track.
• Negotiated with vendors to guarantee cost-effective pricing for product distribution.
• Delivered regular marketing strategy updates to the executive team to ensure alignment with business objectives.
• Oversaw day-to-day operations to ensure the smooth functioning of the organization while meeting business goals.
• Identified and pursued business development opportunities to expand the organization and boost revenue.
• Represented the organization at external meetings and events to promote and build relationships with key stakeholders.
• Managed promotion campaigns and participation
• Supported on-site events and activations to ensure excellence in execution