I am a highly skilled and experienced conflict resolution professional with a proven track record of de-escalating tense situations and resolving disputes in a fair and amicable manner. I am also a strong communicator and I am able to build rapport with people from all walks of life. I am confident that I would be a valuable asset to your team and I look forward to discussing my qualifications further.
Kept detailed track of all available field personnel & all in-route/outgoing calls
Recorded all emergency & non-emergency calls quickly noting all relevant information
Increased monthly sales by 30 % by incorporating new ideas with older, proven tactics
Handled all licensing, certification & insurance for jobs based on County
Managed social media accounts (Google, Angi, IG, FB, etc.)
Advise customers on payment plans & options for debt recovery
Handled all calls promptly & professionally, updating records accordingly
Handled multiple programs & switchboards to assist customers efficiently
Accurately input confidential customer related data
Processed payments, set up customer payment agreements & payment plans daily
Completed all outgoing NY DMV & in transit deals
Full knowledge of Reynolds & Verifi Systems
Kept record of new, auction & trade vehicles in police books & DealerTrack
Decreased workload of team & created a system, leading to managing the entire billing office within 1st year
82 Credits - Accounting
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