Experienced Account Manager Looking For New Opportunities

As a core member of the Benefits Onboarding team, I am responsible for setting up customers with their health benefits while providing a delightful experience. I guide them through a complex process, providing timely information, and keeping all the moving parts running smoothly. I help employers get group benefits for the very first time, and then help those employers continue to make important benefits decisions on an annual basis. I use my project-management skills to streamline benefit administration with insurance carriers, drive operations and communications with third-party partners, and build the health insurance engine

Responsible for collaborating with Account Executives on the development of client centered strategies. Collaborates on a book of business and contributes to the work of a multi-disciplined service team.

*Collaborates with Account Executives to service book-of-business;
*Assists in team mentorship program;
*Participates in team selling process including finalist interviews and RFP responses;
*Exhibits competency with the Affordable Care Act (ACA);
*Receives and responds to client inquiries including benefit and claim questions and issues;
*Reviews client coverage contracts and amendments for accuracy;
*Promotes professional image of Alliant (both internal and external);
*Acts as liaison between client and carrier;
*Manages and negotiates third party vendor relationships and contracts on behalf of the client; *Collection of fees, reconciliation and resolution of any outstanding balances within 60 days of invoicing
date;
*Complies with agency management system data standards and data integrity (enters and maintains
complete and accurate information)

The Client Support Specialist oversees client accounts with guidance and oversight from Client Delivery Manager. The Client Support Specialist is engaged from implementation to ongoing administration and assists the Client Delivery Manager in managing all aspects of the project management process as well as being the liaison between the internal team and client contacts.

-Assist and partner with the Client Delivery Manager to manage 2-4 accounts
-Work with Client Delivery Manager in almost every facet as it pertains to the implementation, transition and ongoing services
-Ensure all materials related to annual enrollment are consistent with the client's specifications and are properly and professionally prepared
-Analyze all client materials used for annual enrollment to ensure that they are current and meet quality standards
-Manage projects successfully with strict deadlines while under pressure
-Provide detailed internal and external communication to successfully document instruction and process