Customer Care Supervisor Verizon
Develop a team of Customer Experience experts with a passion for resolving customer concerns with varying levels of complexity, uncovering reasons behind customers requiring additional support.
- Location
- United States
- Desired salary
- from 38 USD/hourly
- Work preference
- Full Time
- Experience level
- Not set
About
Professional summaryIn my previous roles, I also demonstrated my ability to strategize, implement, and guide teams through change to achieve desired business objectives. I applied policies, procedures, and guidelines appropriately and set the example for communication skills, work ethic, and judgment. I thrive in a fast-paced, dynamic environment where different challenges arise often, and I use sound judgment, risk management skills, and customer-focused service to resolve them. I am passionate about learning new skills and technologies, and I have earned multiple certifications, including Learning Design Thinking from LinkedIn. My goal is to leverage my expertise in project management, process improvement, and cross-functional collaboration to drive seamless implementations and optimize operational efficiency.
Skills
21 capabilitiesExperience
Career historyCustomer Service Supervisor/Interim Human Resource Business Partner Verizon
Built connections with the company’s valued customers across the globe, delivering exceptional experiences and value through the Customer Experience team. Applied policies, procedures and guidelines appropriately and set the example for communication skills, work ethic and judgment.
Technical Support Supervisor Verizon
Thrive in a fast-paced, dynamic environment where different challenges arise often. Using sound judgment to quickly grasp the details of a situation and using risk management skills to know just the right next step
Technical Advisor Verizon
A collaborative panel consisting of the VP of West Area Customer Service and 20 representatives in multiple departments and locations to collectively work on improvements that benefit both customers and representatives.
Education
Learning historyNewberry College
Mathematics
This professional hasn’t added portfolio projects yet.
This professional hasn’t listed any services yet.
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