Customer Support Agent

I have a lot of experience in customer support - starting from in-real-life commerce, to working in a remote ticket system. I am very communicative and empathetic, what makes me a really efficient customer service agent - one, that clients remember. Furthermore, I have also excellent problem-solving skills, that allow me to adapt to every situation, and find a solution to every problem, even if it isn't obvious at first.
I am very tech-savy, and familiar with many platforms and software commonly used in customer service (eg. Zendesk, Okta or Slack).
Currently, I am a student at Hanze University of Applied Sciences in Groningen.