Quality Analyst

Over the past decade, I have gained valuable experience across various roles:
• As a Tier 2 Technical Support at Ibex Global, I managed servers and backups for high-profile companies.
• At VXI, I assisted small business owners in securing their AT&T Uverse networks.
• My role at Keywords Studios Manila allowed me to moderate social media and server interactions for notable clients such as Konami, Fate Grand Order, and Runescape.
• More recently, as a Quality Analyst at 1840 (Remind101), I ensured customer service excellence by evaluating and improving service processes.
I am highly adaptable, detail-oriented, and passionate about delivering top-notch customer support and technical solutions. I believe my expertise aligns well with the responsibilities of this role, and I am eager to bring my skills to your team.