Highly motivated and results-oriented professional with 20+ years of experience in client-facing
roles, demonstrating exceptional communication, problem-solving, and organizational skills.
Seeking to leverage my strong customer service background and administrative expertise in a
challenging full-time position.
• Managed a high volume of client inquiries and email
communications.
• Provided exceptional customer service, resolving issues and
ensuring timely updates.
• Built strong client relationships through empathy and
proactive communication.
•Configure and integrate PCBs using Honeywell tools, ensure proper connections and functionality.
•Verify system configurations, conduct tests, and analyze alarm data.
•Maintain detailed records of system integration, configurations, and performance.
•Supervise the technical support team, provide escalated support, and ensure team performance.
•Monitor the smart monitoring system, identify potential issues, and prevent system downtime.
•Manage incidents, provide training, generate reports, and collaborate with service providers.
•Develop and maintain dispatch lists, coordinate fire alarm system activities, and ensure timely response to clients.
•Develop and compose safety notices, alerts, and updates.
•Utilize email platforms and SMS services to send safety notifications and alerts.
•Maintain communication channels, respond to inquiries, and provide guidance on safety procedures.
•Assist with organizing and filing documents, entering data, retrieving information, and maintaining filing systems.
•Provide technical support for registration, email creation, modem/filter setup, and troubleshooting.
•Generate weekly reports on customer enquiries, responses, and feedback.
Bachelor of Science in Information Technology
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