Paul Kooiman

IT Support

Actively looking · Member since 29 Mar 2025

Message

Location: Portugal

Desired salary: Unspecified

Work preference: Full Time

Experience level: Not set

About

Professional summary

Experienced IT specialist and account manager with a strong background in networking, system administration, and technical support. Skilled in MikroTik, EdgeRouters, VPNs, Active Directory, and Windows/Linux environments, with a problem-solving mindset and a passion for automation and optimization. Currently managing 29 business clients, integrating IT expertise with finance, taxation, and business operations. Adept at troubleshooting complex technical issues, streamlining processes, and delivering effective solutions.

Experience

Career history

IT Technician & Systems Administrator Polo Sul Informática, Lda.

2014/apr 2017

• Managed Windows servers, network infrastructure, and VPNs.
• Configured Active Directory, print servers, and backup systems.
• Diagnosed and resolved hardware and software issues.

At Home Advisor, iOS EN AppleCare (via ManpowerGroup Solutions Unipessoal Lda.)

2018/april 2019

• Provided technical support for Apple devices, troubleshooting hardware and software issues.
• Assisted customers with iOS configurations, Apple ID management, and cloud services.
• Delivered exceptional customer service through phone, email, and chat support.
• Processed technical escalations and coordinated with backend support teams.
• Performed back-office tasks, including documentation and client request processing.
• Engaged in customer outreach, assisting with product inquiries and issue resolution.

IT Systems & Technical Support W4M - Digital Solutions, Limitada

2019/mar 2020

• Provided technical assistance to Lisbon and Porto teams.
• Deployed and managed UniFi WiFi networks.
• Engineered hotspot and bandwidth management solutions.

Network Specialist & Systems Administrator Infor-Romba - Comércio de Material Informático Lda.

2020/july 2024

• Configured and maintained VPNs with MikroTik and EdgeRouters.
• Managed Active Directory Domain Controllers for enterprise environments.
• Delivered comprehensive IT support, ensuring optimal network and system performance.
• Administered Windows and Linux servers, optimizing security and efficiency.
• Developed custom scripts for automation, enhancing operations and productivity.

Account Manager Blue Seven - Business Solutions, Lda.

July 2024/Present

• Overseeing 29 corporate clients, handling financial and compliance matters.
• Managing taxation, bookkeeping, and regulatory obligations.
• Coordinating with finance and legal teams to provide tailored business support.