HR Specialist

• Supported the Operations team in the administration of HR services including Health & Welfare, Retirement and Pension, and Employee Support services.
• Day-to-day administration of health and welfare plans, life and disability insurance, voluntary benefits, including but not limited to enrollments, life events, and troubleshooting and testing data issues.
• Partnered with the Businesses to analyze data to identify trends and recommend solutions to improve system issues and employee experience.
• Assisted in all aspects of the annual open enrollment process.
• Worked with internal and external partners like Conduent to test and update systems for accuracy of data exchanges for Open Enrollment.
• Maintained and updated SAP HR records for Domestic and International employees. Process HR transactional changes and maintain accuracy, quality, and consistency of employee records and data in SAP. Ensured actions are processed timeline and in compliance with current Human Resources and Finance policies and guidelines.
• Served as a gatekeeper for the resolution on employee HR system escalations. Work cases in ServiceNow, HR Retirement and Pension mailbox and from the Employee Service Center (ESC). Monitor queue and respond promptly based on SLA.
• Coordinated and processed routine to complex MSS transactions for retirees, former employees, and internal hires.
• Researched, located, and notified former Delta employees with regard to their eligibility for the Delta Pension Plan.

• Coordinated, administered and implemented benefits programs including but not limited to, 401k, TDI, FMLA and other leaves. Assisted with entering and tracking benefits related information and data into various HR systems. Assisted with other Benefits Coordinator duties.
• Provided the department with performance management data such as: turnover, survey data, attrition, and employee’s attendance data.
• Assisted in the candidate recruitment process and other employment related tasks, including but not limited to, coordinating schedules with applicable departments, collecting required new hire documents, preparing folders, entering information into HR systems, and maintaining records, tracking employment documents.
• Coordinated labor relations tasks including, but not limited to, scheduling and coordinating grievance meetings, preparing grievance and other files, collecting supporting evidence/documents for grievances, conducting research, composing letters, entering grievance, disciplinary and other information into various HR systems/spreadsheets, maintaining records.
• Improved Human Resources processes by using data from process mapping events.
• Developed Human Resources dashboard and standardized reporting by providing data from Human Resources for the Senior Leadership Team.
• Responded to Unemployment Insurance inquiries. Assisted with other Labor Coordinator duties.
• Assisted in planning and execution of various HR programs and initiatives.
• Coordinated meetings, create materials and presentations, research key topics, and provide ongoing support and follow up on project timelines.
• Coordinated training initiatives in conjunction with departments, Director of People Development, and any trainers by coordinating sessions, conducting training, creating communications, and tracking participation and feedback.
• Assisted with creating and posting information on bulletin boards and via other communication media. Assists with other Training/ER Coordinator duties.

• Participated in evaluations of new technologies or solutions to improve services.
• Proactively managed position creation and pre-hire transactions to ensure successful system workflow between Avature, SuccessFactors, and SAP. Work closely with Talent Acquisition, I9 Verification, Onboarding, and Payroll to ensure accuracy and timeliness of employee actions.
• Maintained accuracy, quality, and consistency of employee data in SuccessFactors. Process actions for new hires, terminations, wage and salary administration, organizational changes, and corrective actions. Collaborate with HR team members to ensure smooth on-boarding experience as well as accurate and timely processing of employee actions.
• Analyzed data to improve the service of third-party vendors.
• Assisted with change management plans for transitions to new or upgraded systems.
• Worked closely with other members of the health and welfare team in order to maintain consistency and collaboration on benefit issues.
• Responsible for the maintenance and system updates of SAP HR records for all scale Domestic and International employees, DMS, DFP, and MLT as assigned.
• Researched and analyzed system/user problems by applying analytical and research techniques.
• Based on metrics and analysis, made recommendations for policies and activities to improve the organizational culture, including suggestions to attract and hire qualified candidates, to motivate and retain employees, to address staffing issues, and to maintain legal compliance.
• Administered HR policies, procedures and compensation programs for the various employees’ groups.
• Coordinated and processed routine to complex Manager Self Service (MSS) transactions for new hires, internal hires, employee movement/status changes, international movements and separations.
• Was responsible for entering new hire information and updating employee data in the system. Created and updated new hire packets. Mailed out offer letters to potential employees and maintained I-9 of current and potential employees.
• Developed pay anniversary date calculations for employees returning from leave, rehiring, or changing employee classifications.
• Served as a gatekeeper for the resolution on employee HR system escalations. Supported multiple divisions and client contacts.
• Participated in HR initiatives as a coordinator or processing SME. Provided system testing support for SAP production changes and reporting.

• Conducted New-Hire Orientation, Benefits Orientation, and Annual Open Enrollment.
• Educated, interpreted, and assisted management and employees with benefits, policies and procedures. Act as liaison when necessary to resolve issues.
• Analyzed data information and developed reports for various welfare related programs and projects.
• Monitored and entered data based on procedures for HR and benefits; tracked eligibility for pending access to benefits, leave status, family status changes, and other pertinent information into HRIS software (PeopleSoft).
• Responsible for time & attendance, payroll and employment verification administration.
• Administered HRIS database, maintained data pertaining to all employees, rate changes, biographical changes, status changes and terminations.
• Responsible for using ServiceNow ticketing tool for opening and closing service requests; managing classification of requests; assigning and tracking of requests, and completion of requests.
• Provided a solution to software, hardware, and system problems by researching problems and questions, diagnosing, troubleshooting, and applying available information and resources.
• Carried out root cause analysis and created new resolutions to problems that occur frequently. Troubleshooted remote users’ issues by applying remote monitoring and management software

• Oversaw the administration of HR functions and processes via Workday, including performance management, employee compensation, attendance management, recognition programs, full life-cycle healthcare and food service recruitment, leave administration, employee relations, corrective actions and onboarding/exit programs.
• Provided strategic guidance to employees and management in areas of change management, compensation, performance management and talent management.
• Advised Leaders on matters of Employee Relations, Training and Retention.
• Assisted in preparation of reports for management based on the production and quality of the unit on a daily and monthly basis.
• Assisted with guiding managers through difficult performance issues such as performance documentation, preparing for performance discussions, writing performance improvement plans, navigating through the termination process, reductions in force and adverse impact analysis.
• Participated in project teams’ planning, scheduling and work delivery, including completion of timelines and cost estimates.
• Provided management with workflow recommendations and assisted with troubleshooting performances/standards issues.
• Worked with transition teams to implement training and integrated ADP systems with new Paycom systems and processes.
• Experienced in Behavioral Based testing (Targeted Selection). Responsible for developing recruitment strategies and initiatives. Tracked and forecasted key metrics designed to measure and predict staffing activity.
• Trained managers, new hires, and employees on how to navigate the self-service portal to make changes to their accounts.
• Assisted with the management of simple to moderate project development including day-to-day operational aspects of a project from beginning to end.
• Produced various HR metric reports pertaining to turnover, Employee Relations (ER) call classifications and results, Time to Hire, and affirmative action results.
• Conducted new hire training and benefits orientation programs.
• Created job postings that were articulated, professional and attention-grabbing to attract the right candidates, posting these ads on various online and offline resources.
• Data management responsibilities to include processing workflow changes in HR System (Paycom), audits of data, and data correction workflows.
• Ensured compliance with applicable laws and internal policies and procedures.

• Supported 8 Department of Medicine divisions with faculty appointments, reappointments, WOC and NOC appointments, Adjunct professors, VA employees, CDC volunteer employees, and Post-Doctoral Fellows and Grady employees.
• Verified accuracy and completeness of data in new and existing faculty profiles and transferred information into new faculty directory using Cascade content management system.
• Handled the process of nonimmigrant and immigrant visas, renewals, green card sponsorships for international students and scholars.
• Responsible for maintaining Visa expiration reports monthly and working closely with International Student & Scholar Services (ISSS) on paperwork preparation to initiate extensions and renewals in a timely manner.
• Initiated employment requisitions and followed up on job postings and applicant referrals.
• Reviewed and obtained approval of time and attendance documents, processes reimbursements and special checks and maintained required documentation. Performed related payroll responsibilities as required through ADP e-Time.
• Investigated and gathered information regarding employee relations, Workers' Compensation and FMLA situations.
• Ensured organization compliance with Emory University policies and procedures, and with local state, and federal laws and regulations.

• Informed and enforced all safety measures for Front/Back of the House as well as local health codes applying to food preparation and all food preparation areas.
• Performed intermediate employee relations functions including support and counseling regarding personnel and job-related conflicts, problem solving and dispute resolution, constructive counseling, and managing employee performance issues.
• Analyzed, delegated and monitored staff’s monthly workload.
• Set up and managed job fairs at Emory University and Le Cordon Bleu to gain access to many candidates in a one-stop environment, to increase the Sodexo brand awareness, and to stay connected to qualified candidates.
• Administered all on-campus recruitment; prepare appropriate strategies for all campus events and interview processes. Networked through industry contacts, association memberships, trade groups, social media, and employees
• Managed employee evaluation process; researched, recommended and implemented processes; communicated with employees and supervisors about how the process works; reviewed results of evaluations and provided feedback to employees and supervisors.

• Worked in a call center environment using auto dialer, calling new parents to get knowledge of Infant Development.
• Supported new parents and families to achieve positive outcomes during the transition to parenthood.
• Documented important information such as pre-eclampsia and other risks during pregnancy.
• Supported and provided HR-related guidance to general-management teams for the parent company and at two newly acquired companies with 5,100 combined staff and employees.
• Was responsible for entering new hire and updating employee data in the system and in their personal files. Created and updated new hire packets. Mailed out offer letters to potential employees and maintained I-9 of current and potential employees.
• Performed benefits administration, including claims resolution, change reporting, approving invoices for payment and communicating benefits information to employees.
• Communicated with employees daily to answer questions regarding payroll, benefits, accruals, retirement accounts, FMLA claims, disability claims and other HR related issues.
• Reviewed and confirmed all final paid hours corresponded with time sheets using Taleo software and state laws.
• Planned and directed overall design, implementation, communication, and administration of health and wellness benefits program.
• Recruited and sourced; maintained applicant tracking system; opened and closed requisitions, advanced candidate searches, ran systematic metrics reports in Taleo and ADP Virtual Edge.

• Developed a coordinated protection plan by calculating and quoting rates for immediate coverage action and long-term strategy implementations.
• Supervised HR-related financial processes such as payroll, compensation, scheduling and forecasting.
• Completed all HRIS / Applicant Tracking Systems (ATS) data functions and managed the database daily; collected, analyzed and summarized data for HR metric reports on a regular basis.
• Facilitated departmental training for sales staff on various subjects such as EEO, ADA, Sexual Harassment, Employee Relations, Work/Life Balance, Performance Management and Performance Reviews.
• Communicated with Insurance Adjusters about the life cycle of each claim.
• Assisted with obtaining underwriting approvals.
• Reviewed/approved employee separation documentation, participated in termination meetings, conducted exit interviews and analyzed employee turnover; verified FMLA, Workers Compensation
• Conducted, facilitated, and tracked employee training and development program administration.
• Managed HR support staff that included positions such as Sales Agents, HR Assistant and HR Coordinator.