I am a dedicated and adaptable professional seeking a full-time position in Customer Support, where I can bring my strong communication skills and commitment to excellent service. With a background that includes hybrid roles across various industries, I have developed the ability to manage multiple responsibilities efficiently—whether working remotely or in person.
In addition to my hands-on customer service experience, I have also studied medical terminology, which allows me to confidently support clients in healthcare-related fields or roles requiring clear and accurate communication on sensitive topics.
I pride myself on being a dependable team player with a passion for helping others. My goal is to bring value to any organization by providing outstanding customer experiences, solving problems with empathy and efficiency, and continuously learning to improve the support I offer.
Demonstrated ability to deliver excellent customer service, address inquiries and concerns, and ensure guest satisfaction. Proven leadership skills to effectively manage front desk staff, delegate tasks, and motivate team members to achieve performance goals. Ability to identify issues, resolve conflicts, and make decisions quickly and effectively to ensure smooth front desk operations.
Reviewed daily transactions, including room charges, payments, and adjustments, and prepared financial reports such as daily revenue summaries and occupancy forecasts. Managed front desk operations during overnight shifts, including check-ins/check-outs, guest inquiries, and security procedures, providing excellent customer service.
Monitored security cameras, alarm systems, and radio communications to identify and report security breaches, suspicious activities, and safety hazards. Communicated effectively with security officers, supervisors, and other stakeholders via two-way radios, telephone, and computer-aided dispatch (CAD) systems.
Medical Administrative Assistant
Colorado QMAP
GED
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