Daniel Gonzalez

Customer Service Representative

Location
United States
Desired Salary
40 - USD/hourly
Work preference
Full Time
Status
Actively looking
Field / Industry
Admin & Virtual Assistant
Relocation: No
Notice Period: Immediate

This user has not passed any tests yet

English - Spanish -

About Me

I am a bilingual professional fluent in English and Spanish, with a strong background in customer service and administrative support. I hold a CA Food Handler’s License and have experience in domestic transportation coordination. My skills include bookkeeping, scheduling, and proficiency in Microsoft Office and Google Suite. I have worked in various roles, including bartending and customer service, where I have developed the ability to de-escalate situations and manage bar supplies effectively. I am authorized to work in the US for any employer and am committed to providing excellent service in every role I undertake.

Skills

Communication SkillsCustomer ServiceMicrosoft OfficeTrainingTroubleshootingSchedulingData Entry

Experience

Bartender @ Instawork App
September

Event setup, Event breakdown, Food handling, Tray service, Cash handling, ID checking, Bouncer, Staff coordination, Fulfillment (inventory management), General maintenance, Facilities up keeping

Customer Service Representative @ Allstates WorldCargo
July

Worldtrak and various tracking software usage, Customer liaison, Tracking and tracing, Delegating tasks accordingly, Troubleshooting, Final mile contact, Ensuring deliverables are done in timely manner

Domestic Transportation Administrative Support @ American Linehaul Corporation
August

Customer Service Representative, Creating shipment records, transactions and data entry, Freight scheduling and asset management, Development and maintenance of database and services

Bartender/Server/Trainer @ Shogun Restaurant
January

Cashier, POS and Customer Service Transactions, Creating a stellar customer experience, Side work and daily maintenance

Lead Server/Trainer @ Paradise Sushi & Grill
September

Cashier, POS and Customer Service Transactions, Creating a stellar customer experience, Side work and daily maintenance

Lead Trainer/Server @ The Cheese
April

Cashier, POS and Customer Service Transactions, Training new hires and upkeep of company wide standards

Assistant Office Manager @ Larkspur Econogas
February

Creating filing system, Maintaining client and job records, Light A/P and A/R, Light payroll, Filing monthly workers compensation report

Education

Santa Rosa Jr. College Petaluma
To 2011

Trade School in General Education

Culinary arts, Front of house operations, Restaurant operations and management, Baking and pastry arts

Casa Grande High School Petaluma
To 2006

High School Diploma

Portfolio not available.

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