I am a patient-focused healthcare professional with extensive experience in Electronic Health Record (EHR) management, patient records documentation, and HIPAA compliance. Throughout my career, I have developed strong skills in high-volume patient outreach, education, and care coordination, particularly within remote work environments. I am proficient in CRM and EMR documentation accuracy, patient engagement, and remote communication, which allows me to effectively support healthcare providers and improve patient outcomes.
Currently, I work as a Patient Information Management Specialist at OASIS – Orthopedic & Spine Integrated Services, where I conduct numerous inbound and outbound outreach calls daily to educate patients and caregivers on services and care recommendations. I ensure accurate and compliant patient records by reviewing and editing dictated notes, managing EHRs, and collaborating closely with clinicians to support HIPAA compliance and billing accuracy.
Previously, I served as a Clinical Assistant Supervisor at OASIS, where I supervised staff responsible for patient outreach, intake, and scheduling workflows. I acted as an escalation point for complex patient concerns and worked cross-functionally with providers and care teams to improve patient engagement and handoff processes. My role also included clinical triage, personnel development, and participation in performance improvement activities.
Earlier in my career, I worked as a Medical Assistant at Orthopedic Associates, where I prepared patients for examinations, assisted providers with minor procedures, and maintained accurate documentation within the EHR system. I also educated patients on treatment plans and preventative health measures to improve compliance.
I hold certifications as a Certified Medical Assistant (CMA) and have completed education in Health Information Technology and Allied Health Sciences. I am eager to leverage my expertise in medical documentation and data integrity to contribute effectively as a Health Information Technician.
Bilingual in Spanish and English, I effectively communicate with diverse patient populations to promote understanding, trust, and positive health outcomes.
