I am an adaptable professional with over 10 years of experience in customer service, currently transitioning into a supervisory role in retail. Throughout my career, I have developed proven expertise in conflict resolution, team leadership, and payroll administration. I am committed to applying my transferable organizational skills to support employee needs and enhance operational efficiency.
In my current role as a Mobile Mechanic at SR Automotive Mobile Service, I perform vehicle maintenance and repairs, including oil changes, brake repairs, engine diagnostics, battery replacements, suspension work, and transmission fluid changes. I provide convenient services directly at the customer's location, ensuring high-quality and timely automotive care.
Previously, I worked as a Personal Caregiver and Companion at Living Angels Home Care Services, where I assisted elderly clients, including those with Alzheimer's and dementia, with daily living activities such as bathing, dressing, mobility support, medication management, meal preparation, and light housekeeping. I provided companionship and ensured a safe and comfortable environment for my clients.
I also have experience as an Event Coordinator for Triad Dragons/Global Dance, where I organized event details including timelines, speaker coordination, venue bookings, catering, audiovisual setup, and on-site management of vendors and staff. This role honed my organizational and leadership skills in a fast-paced environment.
Earlier in my career, I served as a Team Lead and Supervisor at Wendy's, overseeing daily operations during shifts to ensure speed of service, food safety, and customer satisfaction. I managed teams of 3 to 15 crew members, assigned workstations, enforced hygiene standards, and handled customer complaints to maintain a positive experience.
My diverse background in customer service, retail management, and hands-on mechanical work equips me with a unique skill set that I am eager to leverage in future roles. I am a dedicated professional who values teamwork, attention to detail, and continuous learning.
Perform vehicle maintenance and repairs including oil changes, brake repairs, engine diagnostics, battery replacements, suspension work, and transmission fluid changes. Provide services at customer's convenience.
Assisted with activities of daily living such as bathing, dressing, mobility support, medication, meal preparation, light housekeeping, transportation, and companionship. Specialized in elderly care with Alzheimer's and dementia.
Organized event details including timelines, speaker coordination, venue bookings, catering, audiovisual setup, on-site management of vendors and staff to ensure smooth event execution.
Oversaw daily operations during shifts ensuring speed of service, food safety, and customer satisfaction. Managed 3–15 crew members, assigned stations, enforced hygiene standards, and resolved customer complaints.
High School Diploma
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