I am a Human Resources professional with over 8 years of experience supporting employee lifecycle programs, interpreting HR policies, and resolving workplace issues within global corporate environments including the US, Latin America, Europe, and Asia. I excel at translating complex HR policies into operational guidance and supporting employee relations processes. I collaborate effectively with cross-functional stakeholders such as benefits, payroll, learning, employee records, and IT teams to address sensitive employee matters and workplace concerns.
With more than 4 years of experience in knowledge governance, training delivery, and HR process enablement, I am recognized for my strong analytical thinking, communication skills, and ability to support policy compliance and consistent HR practices across teams. I have extensive experience working with HR systems including Workday and ServiceNow, and I am proficient in Microsoft Office Suite including Excel, Word, PowerPoint, and Outlook.
I am skilled in knowledge base management, HR policy documentation, and training content development. As a Certified ScrumInc Scrum Master and Product Owner, I bring agile methodologies to HR projects and initiatives. Throughout my career, I have demonstrated the ability to manage complex employee services cases and workplace concerns, ensuring timely resolution and high customer satisfaction.
In my role at Intel Corporation, I provided administrative assistance for thousands of employees impacted by corporate people movement actions across multiple regions. I supported global annual performance management processes, designed training manuals, and delivered instructor-led training sessions to employees and internal teams. I also maintained global HR policy standards and operational documentation to support employee lifecycle programs.
Previously, I worked in healthcare and interpreting roles where I conducted employment verifications, professional reference checks, and provided English-Spanish interpreting services primarily for medical organizations. I also contributed to talent acquisition efforts and created training materials for multiple centers across Central America.
I am passionate about fostering positive employee experiences and ensuring HR processes are efficient, compliant, and aligned with organizational goals. I look forward to leveraging my skills and experience to contribute to a dynamic HR team and support organizational success.
