Lifecycle Specialist, Employee Relations & Transitions | HR Operations, Employee Relations Support & AI Automation

Supported confidential psychosocial case documentation in a third-level public hospital environment over a 6-month practicum, reinforcing strict confidentiality, privacy, record-keeping, and data integrity standards for sensitive stakeholder interactions. Conducted structured intake-style observations and preliminary assessments of complex human concerns across high-pressure clinical contexts, strengthening transferable Employee Relations capabilities for workplace concerns, conflict resolution, and difficult conversations. Coordinated with multidisciplinary stakeholders in a high-complexity maternal and neonatal healthcare setting, applying clear written communication and follow-up discipline to reduce ambiguity across case notes, referrals, and support workflows. Maintained accurate documentation for sensitive cases with attention to compliance-oriented procedures, preparing for HR operations responsibilities involving employee records, legal compliance, audit readiness, and HRIS case updates. Applied psychology training to support emotionally sensitive conversations with professionalism and care, building a strong foundation for termination, resignation, redundancy processes, and employee exits conversations requiring empathy and precision.

Facilitated academic support for Psychodynamic Psychopathology across a 5-month semester, translating complex psychological frameworks into clear guidance for students and strengthening advisory communication relevant to HR advisory and Employee Relations support. Managed confidential academic interactions and student concerns with professionalism, reinforcing discretion, neutrality, documentation discipline, and stakeholder management in situations requiring care and sensitivity. Prepared structured learning materials and case-based explanations for advanced psychological content, improving the ability to interpret complex issues, undertake research, and communicate practical recommendations in ambiguous environments. Supported evaluation and feedback processes with accuracy and consistency, building transferable capabilities for progressive discipline documentation, workplace investigations fundamentals, and evidence-based case review. Coordinated with faculty and students through organized communication channels, demonstrating accountability, async follow-up, and ownership across multiple priorities during a full academic term.

Supported operations in Bolivia’s largest electronic payments and ATM network over a 12-month period, strengthening customer service, process accuracy, documentation discipline, and data integrity in a compliance-sensitive environment. Handled stakeholder requests involving payment infrastructure workflows, applying clear communication and timely follow-up to support internal coordination and positive customer experience outcomes. Maintained organized records and operational information with attention to accuracy, confidentiality, and traceability, aligning with HRIS-style expectations for employee records, onboarding case tracking, and audit-ready documentation. Collaborated across operational touchpoints involving merchants, financial processes, and service channels, building transferable cross-functional collaboration skills relevant to Customer Success, Legal, Payroll, Benefits, and Time and Attendance coordination. Adapted quickly to technical systems and evolving procedures in a high-volume financial technology context, demonstrating tech-savvy execution for remote work, async communication, and new HR platform adoption.

Supported client-facing operations for a large fitness chain with 30+ gyms across Bolivia and Paraguay, building customer service, stakeholder communication, and conflict management skills in a high-interaction service environment. Assisted with membership-related administrative workflows over a 9-month period, strengthening documentation accuracy, confidentiality, and timely follow-up for customer requests and operational changes. Helped resolve day-to-day client concerns with professionalism and empathy, developing practical foundations for difficult conversations, negotiation, and positive outcomes when parties have competing interests. Maintained organized information across schedules, service inquiries, and administrative touchpoints, reinforcing record-keeping habits applicable to HRIS workflows, onboarding documentation, and employee lifecycle case management. Collaborated with service and operations stakeholders in a fast-paced environment, demonstrating ownership, accountability, and readiness for flexible AMER time zone support.

Architected a Windows desktop AI transcription application using Python 3.10+, PySide6, faster-whisper, CTranslate2, CUDA 12, QThread, Windows API, and clipboard automation, converting long-form speech into structured documentation across 9 languages and 5 Whisper models. Implemented real-time dictation with a global Ctrl+Space hotkey, floating recording overlay, priority queue, GPU acceleration, CPU fallback, system tray operation, and automatic paste workflows to reduce documentation friction for async work and remote work. Designed thread-safe architecture with Qt signals, QSettings persistence, AppData logging, resource cleanup, and non-blocking transcription queues, demonstrating process improvement, automation, and operational capacity building aligned with Remote’s innovation culture. Created a documentation workflow used daily for Notion, Claude, Gemini, ChatGPT, and business writing, supporting faster draft creation for HR-style notes, case summaries, employee relations documentation, and confidential record-keeping. Scaled the project from a basic v1.0 tkinter prototype to a v2.0 professional PySide6 application with 17 source files, improving speed by using faster-whisper/CTranslate2 instead of openai-whisper and strengthening maintainable product development habits.

Built an AI-assisted desktop application for complex psychology text analysis using React 19, TypeScript, Tailwind CSS, Framer Motion, Electron 41, Vite 8, Python subprocesses, Gemini, and electron-builder, demonstrating advanced automation and process improvements. Automated sentence-by-sentence analysis workflows with 3 structured outputs per sentence: glossary, contextual example, and structural analogy, strengthening research, documentation, and practical recommendation skills relevant to HR advisory and Employee Relations. Implemented project libraries, hierarchical trees, drag-and-drop organization, .lacan JSON files, PDF extraction, intelligent chunking from 20–1000 words, and editable prompts to create reliable knowledge-management workflows. Designed 17 configurable keyboard shortcuts, 50-level undo/redo, 3 themes, split-view analysis, auto-scroll, and Anki flashcard export, reducing manual copy-paste friction and enabling repeatable async learning processes. Applied cognitive science methods including active recall, distributed practice, and interleaved practice to accelerate knowledge acquisition for complex regulations, employment law, labour law, progressive discipline concepts, and workplace investigations fundamentals.

Developed a Python-based desktop and CLI tool that automates long-form video and podcast clipping using FFmpeg, CUDA acceleration, OpenCV, yt-dlp, Whisper-based subtitles, OpenAI API, python-dotenv, Tkinter, and argparse. Automated transcription, semantic analysis, timestamp extraction, video cutting, subtitle generation, and description drafting for TikTok, Instagram Reels, and YouTube Shorts, reducing a manual workflow from hours of review to a structured AI-assisted process. Implemented dual input modes for YouTube URLs and local video files, SRT upload or automatic subtitle generation, temporary directory isolation, JSON-based clip instructions, and hardware-accelerated FFmpeg commands. Designed an API mode and manual ChatGPT mode to balance cost, control, and operational flexibility, demonstrating customer-oriented process improvement and practical automation thinking. Created repeatable documentation and content workflows that mirror HR operations needs: intake, analysis, structured output, review, stakeholder approval, and final delivery with clear traceability.