Business Operations professional with more than six years of experience coordinating logistics, administrative operations, KPI reporting, financial controls and process improvement. Experienced in leading administrative teams, optimizing workflows, preparing executive reports using SAP ERP and Advanced Excel, and collaborating with cross-functional departments. Recognized for improving operational efficiency, standardizing procedures and delivering accurate, data-driven insights that support business decisions.
Coordinated administrative operations for multiple delivery routes, ensured compliance with operational procedures and service standards, monitored KPIs, prepared executive reports using SAP and Advanced Excel, coordinated communication between Logistics, Finance and Operations teams, supported process improvement initiatives, and supervised administrative activities.
Controlled operational budgets, analyzed financial performance against business objectives, prepared management reports, monitored financial indicators, managed SAP transactions, supported inventory and cost controls, and identified process improvement opportunities through data analysis.
Supervised front desk operations, coordinated daily staff activities, and resolved customer issues while maintaining high service standards.
Bachelor's Degree, Business Administration
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