Administrative Professional | Client Engagement | Operations Support

Supported the sales cycle by preparing customer quotes in CNET, processing orders, and managing opportunities, accounts, contacts, and sales activities in Salesforce. Collaborated with leadership, account executives, business development representatives, vendors, and cross-functional teams to support customer requests, sales initiatives, and operational reporting. Developed and maintained SOPs, trained new team members, and managed CRM data to improve operational efficiency and data accuracy.

Managed hotel reservations, customer bookings, itineraries, and related travel information by maintaining accurate records in CRM and internal systems. Verified and updated customer and reservation data, conducted quality checks, safeguarded confidential information, and collaborated with hotels, customer service, sales, and cross-functional teams to coordinate reservation details and generate operational reports using QlikView.

Responded to guest inquiries via phone, email, and online chat, providing accurate information on vacation rental properties, availability, pricing, and booking procedures. Managed the end-to-end reservation process, assisted guests throughout their booking and stay, and coordinated with property managers and maintenance technicians to resolve property issues and maintenance requests.

Managed contract administration by reviewing, processing, tracking, and maintaining contract documentation while ensuring compliance with internal policies and approval workflows. Coordinated with Sales, Finance, Audit, Pricing, and cross-functional teams to support contract execution, document retrieval, and contract lifecycle management. Performed quality assurance evaluations, generated performance reports, facilitated onboarding and offboarding activities, and recommended process improvements.

Delivered exceptional customer service in a fast-paced retail environment. Prepared and served beverages and food products, processed cash and electronic transactions, collaborated with team members and management to ensure efficient daily operations, and assisted in training new team members.